How to Kick-Start Performance Support and Other Hot Topics

Last week, we had the pleasure of attending the eLearning Guild's first annual FocusOn Learning Conference in Austin, Texas.  It was a great event and we enjoyed sitting in on a number of thought-provoking, highly informative sessions led by some of the industry's most celebrated leaders, as well as presenting some amazing sessions of our own (a warm thank you to everyone that attended!). 

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Topics: Employee training, Learning & Development, Performance Support, employee performance

Better Together: Performance Support and Mobile Devices

Just-in-time just got better than ever! With an increasing number of employees using their mobile devices on the job, it seems only natural to leverage the potential of mobile delivery for performance support.  Therefore, we are very excited to announce that Leo Performance Support now features an Export to Mobile function that gives your employees instant access to your training and support content - at any time, on any mobile device, anywhere in the world.

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Topics: Employee training, Performance Support

Is Onboarding Dead?

The complex process of hiring, welcoming, orienting and educating a new employee is collectively referred to as ‘Onboarding’ and it's considered to be vital to the success of a new hire. At Kryon Systems we tend to agree and even wrote a whole eBook on the five steps to a successful onboarding process.  So why pose the question, "Is onboarding DEAD?"

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Topics: Employee training, Performance Support, Onboarding

A Practical Guide to Hiring and Training Your Seasonal Agents

Winter, spring, summer or fall
All you have to do is call
And I'll be there, yeah, yeah, yeah.

Whether it's October-December, February-March, or April-July, for many companies seasonal spikes drive a lot of business and are a welcomed opportunity for increasing sales. However, seasonal peaks can also present a huge challenge when it comes to balancing agent workloads.  To handle these spikes, you’ve probably needed to hire seasonal agents to supplement your regular contact center teams.

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Topics: Employee training, Contact Centers, Performance Support, Onboarding

3 Tips for Recruiting and Retaining Top Insurance Industry Talent

People don't exactly think of insurance as the most glamorous industry to work in. They tend to associate a job in insurance with their uncle Irving; who is boring, bespectacled and about a hundred years old.  So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age. 

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Topics: Employee training, Learning & Development, Performance Support, insurance

5 Best Practices for Successful EHR Training

Even with government incentives, transitioning from a paper-based environment to Electronic Health Record (EHR) software is costing healthcare providers a pretty penny. The cost of migration for hospitals can run from under $10,000 to over $50,000 per physician, with ongoing monthly fees of $300 to $700 per doctor. For a large provider network, costs can reach hundreds of millions of dollars to over one billion dollars. Even small physician practices are looking at an average cost ranging from $164,000 to $233,000 for an EHR transition in just the first 60 days.

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Topics: Employee training, Performance Support, EHR, Electronic Health Records, Healthcare

3 Ways Healthcare Providers can Increase EHR Adoption

The U.S. government has given the healthcare industry billions of dollars in incentives to make the switch from paper to electronic health records (EHR).  According to the Centers for Medicare and Medicaid Services (CMS), 75 percent of eligible hospitals and 73 percent of healthcare providers have received incentive payments for attesting to EHR use under the meaningful use program established by the 2009 stimulus bill.

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Topics: Employee training, Performance Support, EHR, Electronic Health Records, Healthcare

10 Things to Consider for a Successful Application Rollout [Infographic]

The right enterprise software has the potential to transform your business if implemented properly, but as we've previously discussed, deploying a new system in your organization can be a terrifying experience.  All too often, the focus lies on the initial decision for which system will be selected and the end results of the implementation project are overlooked. The initial enthusiasm about all the time and cost savings the solution will provide is soon swapped by the scary realization you now need to rethink and address each and every routine and individual need that will be affected by the change. 

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Topics: Enterprise applications, Employee training, Performance Support, employee performance

Performance Support: The Best Tool to Improve Hotel Operations and Maximize Revenues [Webinar]

Have you recently implemented a property management system, but aren't seeing the results you expected?  We've identified 3 key reasons:

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Topics: Employee training, Learning & Development, Performance Support, customer service, Operations, Hotel Operations

7 Tips to Improve Service Quality at Your Hotel

A hotel that is truly striving to build a “world-class” service culture will make every effort to develop service standards that emphasize exceptional service for every customer. One of the key factors that separate good service from truly exceptional service is consistency.  Consistency means repeatable. A successful hotel general manager needs to be confident that in any given situation, the hotel staff knows how to respond and act appropriately. Whether it’s in the morning or afternoon or evening, whether it’s a weekend or a weekday, rain or shine, and regardless of whom happens to be working that day.

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Topics: Employee training, Performance Support, customer service, Operations, Hotel Operations

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