Process Discovery vs. Process Mining: What’s the Difference?

What is the most efficient, reliable way to decide which work processes your company should automate?

It wasn’t that long ago that there really was only one way for companies to make these choices: through expensive, subjective decision-making processes that could involve many employees, take a long time, and suffer from bias and disagreement.

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Topics: Process Discovery

[Webinar] Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential

If you have read some of our previous blog posts on RPA and customer service, then you likely know what an asset automation can be for call centers. Instead of expecting your service representatives to focus on computer-based tasks while speaking with customers, you can let software robots guide these employees and lighten their workloads. This way, they can offer faster service, while also focusing more on creating a positive customer experience.

But how can you most effectively identify the right tasks to automate for your call center?

That is the focus of our upcoming live webinar, Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential. We invite you to join us at 10:00 a.m. Eastern Time on Wednesday, August 29th, to discover how innovative technology can help you streamline your approach to choosing which processes to automate (and in what order).

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Topics: webinar, Call Center, RPA, Attended RPA, Robotic Process Automation, Unattended RPA, Hybrid RPA, Process Discovery

5 Ways Process Discovery Makes RPA a Better Business Investment

If your company is not fully utilizing the potential of RPA – or you haven’t started implementing automation yet – what’s the main factor holding you back?

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Topics: RPA, Robotic Process Automation, Process Discovery

Kryon Named a Strong Performer in RPA by Independent Research Firm, Cited for its Complete Solution and Strong Analytics Road Map

We are happy to announce that Kryon has been recognized as an RPA strong performer in the "The Forrester Wave™: Robotic Process Automation, Q2 2018", receiving the highest score possible in the “Innovation and Market Approach” and “Product Road Map and Differentiation” criteria.

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Topics: RPA, Robotic Process Automation, Hybrid RPA, Smart Analytics, Process Discovery

Kryon Introduces Process Discovery: The New Generation of RPA

We at Kryon are excited to share our groundbreaking news with you! Today we are launching Kryon Process Discovery, a revolutionary new solution that uses artificial intelligence (AI) to automatically analyze a company’s business processes and evaluate each process’s suitability for automation.  The first of it's kind, Process Discovery promises to make it faster, easier, and less expensive than ever before to get started with RPA. 

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Topics: Process Discovery, RPA, Robotic Process Automation