For decades, there has been a major gap between the robots we dream of and the ones we actually use. While many of us love watching the classic examples from science fiction and even comedic shows and movies, today’s businesses are turning to robots that are far more practical, productive, profitable, and – let’s be honest – humorless. So it’s understandable that some people would expect automation to make offices feel a little colder and more sterile.Read More
If you have read some of our previous blog posts on RPA and customer service, then you likely know what an asset automation can be for call centers. Instead of expecting your service representatives to focus on computer-based tasks while speaking with customers, you can let software robots guide these employees and lighten their workloads. This way, they can offer faster service, while also focusing more on creating a positive customer experience.
But how can you most effectively identify the right tasks to automate for your call center?
That is the focus of our upcoming live webinar, Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential. We invite you to join us at 10:00 a.m. Eastern Time on Wednesday, August 29th, to discover how innovative technology can help you streamline your approach to choosing which processes to automate (and in what order).Read More
Recent events bring the obvious to the forefront– it's a good idea to double check your employees' work. British Airways could face £100m in compensation, additional customer care, and lost business resulting from a catastrophic IT meltdown that affected more than 1,000 flights and left 75,000 travelers stranded last month. A couple month's prior, significant portions of the Internet were crippled when part of Amazon’s Web Services experienced an hours-long outage. Within several hours, Amazon’s cloud service was back online, but not before costing S&P 500 companies $150 million and U.S. financial-service companies $160 million in lost revenue. The culprit in both cases? One employee's human error.Read More