Forrester’s recent guide on the Future of Work analyzes the ways in which automation is expected to change everything and anything to do with work – starting at the beginning, with fundamental questions such as what an organization is, what a company does, and how exactly the work gets done.
Automation is not happening in a vacuum – rather, in tandem with parallel trends that combine to create new types of business opportunities. Here’s some of how the intersection of automation and other trends are expected to pan out:
Forrester’s recent guide on the Future of Work analyzes the ways in which automation is expected to change everything and anything to do with work – starting at the beginning, with fundamental questions such as what an organization is, what a company does, and how exactly the work gets done.
It’s that time of year again. The nights have drawn in, at least in the Northern Hemisphere, and the temperatures have dropped. As we approach the holiday season — and 2020 looms large on the horizon — our thoughts naturally turn to the past year.Read More
Kryon’s booth generated a lot of buzz at the Intelligent Automation Week in London last week – with demos of Full-Cycle RPA and in particular, how our Process Discovery™ tool helps organizations identify business processes and automate them more quickly.Read More
It's almost Thanksgiving, and we at Kryon have so much to be thankful for. We’ve had an unbelievable year and we've seen some exceptional companies embark on their digital transformation journey, so we asked some of them what they were grateful for this year…Read More
Kryon’s full-cycle automation solution was categorized as a leader and high achiever in the recent NelsonHall NEAT (Evaluation & Assessment Tool) vendor evaluation of Intelligent Automation (IA) platforms.Read More
In our incredibly fast-moving and highly competitive economy, any business that wants to remain ahead of the pack knows that customer satisfaction is one of the main keys to increased revenues and greater profitability. This is especially true for enterprises where contact centers play a pivotal role in their business model.Read More
The European Union’s (EU) General Data Protection Regulation (GDPR) came into force on 25 May 2018 and is quite rightly seen as one of the most stringent data privacy regimes ever devised. And while it’s true – in today’s fast-moving business environment – that every enterprise wants its name to be at the forefront of the public’s consciousness, flouting the GDPR is likely to result in being splashed across the front pages of the newspapers for all the wrong reasons.Read More
Imagine that one of your end customers sends a handwritten feedback letter to your company’s email. The AI Booster springs into action, extracting the handwritten text using enhanced optical character recognition (OCR) and turning it into printed text. This text then undergoes additional processing by a form recognizer. Finally, advanced text analytics comes into play, assigning an accurate sentiment score to the extracted content. At this point, Kryon RPA invites the robots to join the party. If the customer’s sentiment is defined as negative, a Kryon RPA robot immediately fires off an automated alert to the customer service manager, enabling prompt resolution to turn an unhappy customer into a delighted one. Similarly, if the customer’s sentiment is assessed as positive, the robot adds his or her name to a list of satisfied customers for future reference.Read More
RPA (Robotic Process Automation) is opening up new opportunities across the business world – with its ability to deliver efficiencies and eliminate some of the more repetitive and manual tasks.Read More
A recent episode of Last Week Tonight by John Oliver talks about how worried workers are that robots will take their jobs. While John Oliver puts a humorous spin on it, the anxiety is real.Read More
Changing how people learn: According to Deloitte’s 2019 Global Human Capital Trends report, this is the single most significant trend in human capital today. Enterprises need to adjust how employees within their organizations undergo training and obtain skills – on a broad scale.Read More
Here at Kryon, we take great pride in how easy it is for anyone to use our robotic process automation (RPA) solutions. In fact, we often say – and only partly in jest – that our solutions are so straightforward that even a child can build a fully-functioning automation wizard and be up and running in no time at all.Read More
This is post 2 of 4 posts about Training in RPA. See also: Be Your Future
Perhaps RPA (robotic process automation) can be compared to the introduction of the automobile. You can argue its advantages or worry about its disadvantages. But you can’t deny that the elimination of the horse carriage and invention of the automobile had a disruptive, almost ubiquitous impact on society and on the workplace – changing people’s jobs and creating new positions. True, you no longer needed coachmen. But you began to need bus drivers and conductors. Distances shrank, the world became smaller, and new opportunities and business partnerships became a reality.Read More
Kryon launched Version 19.3 of its Process Discovery™ tool this week – providing companies with a cutting-edge solution that reduces the time involved in RPA (Robotic Process Automation) implementation by up to 80%.Read More
The evolution of machines in manufacturing has brought us the robot. The idea that physical robots could one day perform the work of people had a profound impact on factory workers. As with any major change in our world each of us can perceive the impact differently. Some are fearful of change and refuse to proactively adapt. There is a preference to ignore or even actively resist and battle against the change with the objective of keeping the status quo. Whilst others, assess the impact of change, analyze the new opportunities, and position themselves to take advantage of change as early as possible. If you would like to embrace the future of work and understand how the domain of Robotic Process Automation (RPA) might benefit you as an employee, at any level of an organization, let’s go.Read More
Why Life Insurance is ahead of Property and Casualty (P&C) on AutomationRead More
No matter what industry you’re in, the workplace is changing. Automation is commonplace – and the question on everyone’s lips is how will I be affected?Read More
I’m thrilled to share the news about our new partnership with Temasek Polytechnic – one of the institutions of higher education in Singapore. This partnership offers students the opportunity to access licensed RPA courses and training programs, granting each graduate Kryon RPA certification.Read More
An interesting report titled Robotic Process Automation Game Changers Advance Financial Services Institutions Toward Intelligent Digital Workforce published by IDC Financial Insights, points to Kryon as a vendor that meets the automation needs of the financial services industry. Kryon is an AI‑driven platform that offers integrated, business-friendly Robotic Process Automation (RPA).Read More
Looking to cut costs or shorten processes? Most of us assume the answer should involve robots.Read More
Maximizing ROI is what every company strives for. The Kryon Process Discovery™ tool helps enterprises meet that goal by overcoming one of the biggest obstacles to the successful use of Robotic Process Automation (RPA): identifying and choosing which tasks to automate.Read More
If you work in a contact center – or work with people who do – then you already know how challenging it is to be a customer service representative (CSR) today. There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.Read More
We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.Read More
For today’s insurance companies all over the world, customer service representatives (CSRs) play a critical role. Not only do these employees impact customer satisfaction, but their one-on-one interactions with clients are full of opportunities for up-selling and cross-selling insurance policies.
By offering fast, attentive, and friendly service, CSRs help insurers increase their profits while keeping customers happy. And because they are often burdened with repetitive, rules-based processes that can be time-consuming and disruptive, they - and the insurance companies that employ them - can benefit from the increased accuracy and productivity that Robotic Process Automation (RPA) offers.Read More
The product of Kryon Process Discovery™ is so new and groundbreaking that sometimes it’s easy to forget that the idea of Process Discovery has actually been with us for decades. Those in the fields of artificial intelligence and process management have long speculated on ways to automatically identify work processes and streamline the process of automating them.
But until 2018, no RPA provider had created such a product.Read More
Topics: Process Discovery
For many companies that are considering automating their work processes, information security is a major concern.
And with good reason.Read More
There are few aspects of robotic process automation (RPA) that are more important for a business to understand than the differences between attended and unattended robots. Not only are these differences key to making sense of how RPA works, but having a sense of what they are and what they do is essential in order to choose the right solution for the right scenario.
Both attended and unattended robots can automatically perform processes based on a set workflow and – with today’s more advanced solutions – their built-in artificial intelligence. But the two types of robots are activated differently, they communicate with humans differently, and they run on different computers. And while most RPA providers offer attended automation (performed by attended robots), unattended automation (performed by unattended robots), or both, Kryon stands out for its uniquely useful Hybrid Automation solution in which both kinds of robots work together.Read More
As many people and businesses around the world focus on new possibilities for the coming year, there is something to be said for a healthy dose of skepticism. For us at Kryon, a recent article on Forbes.com called The Big RPA Bubble got our attention, raising important points about some common misunderstandings and unrealistic expectations regarding enterprise automation. The article expressed some skepticism, but it also reflected some of the important capabilities of today’s RPA solutions and the ways companies can leverage them. Yet while it pointed out some of the gaps between what people expect RPA to do for their companies and the impact it actually has, it didn’t delve into the ways emerging technologies can narrow those gaps.Read More
Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted. When we stop marveling at – for example – virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create.
But if we combine elements of new technologies in innovative ways, we can create products with even more amazing (and practical) abilities.
I believe that is where the future of RPA lies, and I think we’ll start to see more of it in the coming year. Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. That’s why 2019 is the year we will start to see the decentralization of RPA.Read More
Almost three months after launching the Kryon Academy, today we released our findings on its popularity and success. As we had hoped, the numbers show that many users are taking advantage of the opportunity to acquire in-demand skills and advance their careers through our free and convenient online training courses. Our quantitative data also show that the Kryon Academy’s learners have overwhelmingly found the content of the courses to helpfully meet their needs.Read More
As a year of rapid growth at Kryon comes to a close and we get ready for an even bigger year in 2019, we are happy to add another honor to our growing collection: APAC CIOoutlook has recognized Kryon as one of the “Top 20 Artificial Intelligence Solution Providers – 2018.”Read More
It’s official: Kryon has partnered with Microsoft – a milestone that promises to accelerate the growth of our customer base around the world.
We recently achieved Co-Sell Ready status within the Microsoft One Commercial Partner program, joining an elite group of global independent software vendors selected by Microsoft for intensive joint sales, support, and go-to-market initiatives.Read More
As we at Kryon get ready for an exciting year of growth in 2019, we’re happy to announce that we have partnered with the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI), the world’s first and largest institute for RPA.Read More
Today, businesses in virtually every industry can benefit from solutions powered by artificial intelligence. In the case of Kryon’s automation solutions, AI drives capabilities such as Kryon Process Discovery™, empowering companies to quickly and efficiently find their most promising processes to automate. Artificial intelligence also powers our patented computer vision, which enables companies to use our Attended, Unattended, and Hybrid RPA solutions with any computer program, regardless of platform.
To learn more about today’s most promising AI-powered technologies for enterprises and how you can leverage them for increased business success, we invite you to join us at the Business AI & Robotics show in Berlin on November 22nd. We are proud to sponsor it, and we hope to see you there!Read More
The season to be jolly is just around the corner, and nowhere is that truer than in the retail chains that thrive on this season’s sales.
Yet shopping during the peak days of late November and December can turn even the merriest soul into Ebenezer Scrooge. The very idea of holiday shopping conjures up images of crowds of crazed shoppers, the feeling of stress about what presents to buy for family and friends, and the fear of making bad purchase decisions in the rushed, pressure-filled atmosphere. Add to that the rise of new possibilities for e-commerce, and it’s easy to see why online shopping is gobbling up an ever-bigger chunk of the holiday shopping season’s sales – even though Black Friday foot traffic at brick-and-mortar retailers showed only a slight decrease in 2017 as compared to 2016.Read More
Today, businesses in virtually every industry can benefit from the cost savings, error prevention, and increased efficiency of RPA. But in order to make the most of your RPA investment, you need to know which processes to automate and how to automate them. That’s why Kryon Process Discovery™ is such a game-changer for RPA, making it easier than ever before for companies to identify all their automatable processes and to scale automation organization-wide.Read More
It’s no secret that successful hotels depend on customer satisfaction, which is far more than a matter of your hotel’s location and physical condition. What may be less obvious are the important ways the landscape of customer service is changing and how these trends affect the hospitality industry.Read More
Today, it’s not hard to see RPA’s potential for virtually every type of business. The ability of automation to increase productivity, prevent errors, and reduce operating costs is well documented and increasingly well known. And with user-friendly solutions like Kryon’s, implementing RPA can be fast, intuitive, and easy.
But while the “why” and “how” of automation are getting easier to answer every day, many businesses still struggle with the questions of “which” and "where": Which processes are the best candidates for RPA? Where within an organization can automation be most effective?
To learn about how Kryon Process Discovery helps you answer these questions so that you can scale RPA effectively throughout your company and maximize your ROI, we invite you to join us at the Automation Innovation Conference taking place in London, on November 6th.Read More
The customer experience has become an increasingly important competitive differentiator for insurance companies. Because the contact center is the primary point of contact for many customers, it plays a key role in defining the customer's relationship with your brand, which inevitably impacts the profitability of the organization. A study by the CFI Group showed that nearly 61% of insurance customers who have had a bad contact center experience will consider switching companies, and 26% said they will definitely switch companies because of a bad contact center experience.Read More
How is RPA changing the business environment? What does the future hold for automation? And how can you make the most of RPA for your business?
If questions like these interest you, we invite you to join at the Robotics Process and Intelligent Automation Forum, taking place October 29-31 in Singapore. You’ll have the chance to hear from a variety of experts in robotics, business, data science, and more. And you’ll walk away not only with a better understanding of global trends, but also with practical ideas for leveraging RPA within your company.Read More
We are happy to announce that Kryon was recently awarded the Digital Insurance Agenda’s prestigious DIAmond award, reflecting the strategic impact our automation solutions have on the insurance and insurtech industries.Read More
When business analysts talk about the total cost of ownership (TCO), they recognize that there’s more to buying a new technology than appears on the price tag. In the case of RPA, the conventional idea of TCO may include factors such as the costs of developing automation workflows and managing RPA projects.
But if we want to understand the full financial picture of buying and implementing RPA, we need to take an even more holistic look. When a company starts automating its work processes through RPA, they’re doing more than just adding a new tool – they’re growing their workforce. Making the most of that growth involves understanding what robots add to the company and how employees can work with them most effectively. TCO reflects only part of the work that needs to be done.
So how much does RPA really cost?Read More
Relying on a variety of repetitive, rule-based processes – and with complex and frequently changing legal requirements – banks and financial institutions are some of the organizations most obviously suited for automation. Not only can RPA empower them to offload tasks from full-time employees to extremely efficient robots, but it can help these institutions prevent potentially costly errors.
How can you make the most of automation within your bank or financial institution, and how should you pick which tasks to automate?
To learn about how today’s AI-power RPA and Process Discovery solutions can help you achieve these goals, we invite you to join us at the Intelligent Automation in Banking Summit.
The event will take place on October 24th in London, and we hope to see you there!Read More
How do the worlds of robotics, artificial intelligence, and business influence each other, and what new possibilities do they offer? At Kryon, we work every day to answer these questions. And next week, we invite you to join us in answering these questions together at the European Business AI and Robotics event, taking place October 23-24 in Helsinki, Finland.Read More
If you work in the insurance industry, you already know that new technologies are constantly creating new ways to improve customer service, efficiency, and reliability within companies like yours. And you probably know those trends bring with them fresh opportunities (for those insurance companies that make the most of these innovations), as well as an increased risk of getting left behind (for those that don’t). But do you know where RPA and AI fit into this ever-changing technological landscape?
With that question in mind, we invite you to join us at next week’s DIA Munich 2018, October 17th-18th.Read More
Amid the rapid pace of new products, features, and valuable resources that we have introduced in 2018, we are happy to announce another first for us at Kryon: We recently welcomed Julie Shafiki as our first-ever chief marketing officer (CMO).Read More
It’s always gratifying to be recognized for Kryon’s innovative technology, but it’s particularly rewarding when that recognition focuses on how our technology helps real companies and real people – especially in a year as full of new product and feature launches as 2018 has been here at Kryon.
That’s why it meant so much to us when we recently won the TechXLR8 Asia award for the “Best Application of AI in Enterprise.”Read More
How has your knowledge of automation changed over the past few years?
There is a good chance you know more today than you did even in the recent past – because as businesses increasingly embrace RPA, the amount of relevant information accumulated by a wide variety of companies and individuals continues to grow.
With trends like these in mind, today we are happy to announce the launch of the Kryon Community – a free online forum empowering Kryon users to share their RPA knowledge, get their questions answered, and expand their automation skill set.Read More
What is the most efficient, reliable way to decide which work processes your company should automate?
It wasn’t that long ago that there really was only one way for companies to make these choices: through expensive, subjective decision-making processes that could involve many employees, take a long time, and suffer from bias and disagreement.Read More
Topics: Process Discovery
Kryon's APAC team is excited to be headed down under next week, September 25th - 26th, for the RPA Melbourne 2018 Summit. Robotic Process Automation (RPA) is no longer hype – 1 in 3 organizations are intending to use robotics, and 25% of larger organizations are already using RPA. Join us and leading high-level executives from across Australia to discuss strategy and benchmarks to create a clear road map for business transformation required for the 4th Industrial Revolution.Read More
How does Robotic Process Automation (RPA) and Process Discovery deliver value and innovation to the world of finance? We invite you to join us at the Unleashing Innovation in Finance Summit, taking place September 20-21 in Amsterdam to learn more about these disruptive technologies and how they can work together to reduce manual tasks, improve compliance and reduce costs for finance departments and across the entire organization.Read More
With RPA becoming increasingly widespread within virtually every business field, today knowing how to work with automation is a skill set that is more in demand than ever before. That’s why we’re happy to announce that today we launched the Kryon Academy, a rich online library of training materials covering both RPA in general and Kryon’s RPA tools specifically.Read More
If you are interested in increasing your company’s efficiency through RPA but you’re afraid you may not be able to use it effectively , we have good news for you: starting today, you can download and use a free trial of the Kryon Studio without any obligation to make a purchase.Read More
By any measure, RPA’s ability to increase a company’s efficiency, prevent errors, and cut costs is huge and growing. But how successfully a company actually uses RPA depends largely on the choices it makes.
Today, artificial intelligence is not only at the forefront of leading RPA solutions, but also at the heart of innovative tools that help companies streamline their processes for making RPA-related decisions.
To learn more about the intersection of AI and RPA – and about the ways today’s companies can improve their use of RPA by improving their decision-making processes – we invite you to join us at AI Summit Singapore on September 19-20th.Read More
How does Process Discovery change the landscape of automation for all types of businesses – and why does that matter for your company’s finances specifically?
With these questions in mind, we invite you to join us at this month’s Finance Director Exchange to learn more about RPA, Process Discovery, and how they can work together to optimize the efficiency of both technologies. The event will take place September 18-19 in Amsterdam, and we hope to see you there!Read More
For decades, there has been a major gap between the robots we dream of and the ones we actually use. While many of us love watching the classic examples from science fiction and even comedic shows and movies, today’s businesses are turning to robots that are far more practical, productive, profitable, and – let’s be honest – humorless. So it’s understandable that some people would expect automation to make offices feel a little colder and more sterile.Read More
If you have read some of our previous blog posts on RPA and customer service, then you likely know what an asset automation can be for call centers. Instead of expecting your service representatives to focus on computer-based tasks while speaking with customers, you can let software robots guide these employees and lighten their workloads. This way, they can offer faster service, while also focusing more on creating a positive customer experience.
But how can you most effectively identify the right tasks to automate for your call center?
That is the focus of our upcoming live webinar, Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential. We invite you to join us at 10:00 a.m. Eastern Time on Wednesday, August 29th, to discover how innovative technology can help you streamline your approach to choosing which processes to automate (and in what order).Read More
We at Kryon are excited to welcome veteran business executive Richard French to his new role as our first-ever Chief Revenue Officer. Richard, who until recently served as the Chief Operating Officer of Automation Anywhere, plans to rapidly accelerate the worldwide growth we have already seen in 2018.
To read our press release, click here.Read More
If you have started implementing RPA – or even if you have started considering automating some of your company’s tasks – it’s safe to assume you already know that software robots can make your business more efficient and more easily scalable. But, there’s more to a complete RPA solution than software robots.Read More
If your company is not fully utilizing the potential of RPA – or you haven’t started implementing automation yet – what’s the main factor holding you back?Read More
Intelligent automation is on 80% of C-level agendas and 66% of financial services expected to make significant investment in the next three years. Join us at the 2nd Annual Intelligent Automation Financial Services conference in London, July 9th-11th, to discuss strategy and benchmarks for creating a clear, successful road map for Robotic Process Automation (RPA) in financial services and insurance and hear how global industry leaders are revolutionizing their processes.Read More
We are happy to announce that Kryon has been recognized as an RPA strong performer in the "The Forrester Wave™: Robotic Process Automation, Q2 2018", receiving the highest score possible in the “Innovation and Market Approach” and “Product Road Map and Differentiation” criteria.Read More
Perhaps the first thing to know about RPA is that it is a technology designed to boost the efficiency of a wide variety of businesses. But how can we make RPA itself more efficient?Read More
We are proud to announce that CIO Advisor has recognized Kryon as one of the top companies using artificial intelligence to offer valuable solutions to enterprises in the Asia-Pacific region (APAC). Click here to check out what they had to say about us!Read More
Join us at the Southeast Asia Digital Transformation in Banking conference in Singapore, June 20th-21st, to discuss strategy and benchmarks for creating a clear Robotic Process Automation (RPA) road map for digital transformation in banking. Come and be a part of this unique opportunity to meet and mingle with leaders in the Financial Services and Banking industry who are boldly setting the course for enterprise-wide digital transformation using RPA and AI technologies.Read More
Join Kryon at the 3rd RPA & Intelligent Automation conference in Singapore, June 19th-20th to discover why across nearly every industry – finance, insurance, healthcare, legal, manufacturing, banking and utilities, and others – Robotic Process Automation (RPA) technologies are being used to drive business agility and efficiency. Learn how a virtual workforce, comprised of software robots, can become an integral part of your greater workforce, to automate burdensome, high volume, and time-consuming business processes quickly and easily.Read More
We at Kryon are excited to share our groundbreaking news with you! Today we are launching Kryon Process Discovery, a revolutionary new solution that uses artificial intelligence (AI) to automatically analyze a company’s business processes and evaluate each process’s suitability for automation. The first of its kind, Process Discovery promises to make it faster, easier, and less expensive than ever before to get started with RPA.Read More
Whether you‘re implementing your first pilot, scaling across the organization, or looking to enhance the AI capabilities of your RPA offering, you will find the information you are seeking at the 3rd AI & RPA World Summit in Berlin, June 11th-14th. Robotic Process Automation (RPA) and AI technologies have given business leaders world-wide the opportunity to make faster, more accurate business decisions, and discover new opportunities for growth. This event is the perfect place to learn how your organization can start leveraging these technologies to enrich your digital workforce.Read More
Today, for an ever-growing variety of companies, Robotic Process Automation (RPA) is a major investment that can offer enormous benefits. But just how much can it do for your business?Read More
HR Shared Services are challenged to bring customer satisfaction to the next level and ensure the highest service and data quality, and yet, heterogeneous system landscapes and multiple requirements on a country or legal entity-level often complicate day-to-day processes and are time-consuming. Join us on Thursday, June 7th at 1 pm BST in a live webinar Today’s HR Service Center Challenges - and how RPA will address them to find out how RPA is helping leading HR Shared Services organizations overcome these challenges. Register today!Read More
For today’s online retailers, great customer service can be a make-or-break asset. If you’re looking to enjoy the increased sales that kind of excellence can bring your eCommerce business, Robotic Process Automation (RPA) can help – especially if you use the right software robots in the right ways.Read More
While artificial intelligence might sound like an impressively cutting-edge technology, what really matters for businesses is how well AI can streamline their processes and create new opportunities. And for many companies looking to implement robotic process automation (RPA) today – in a business environment in which 99 percent of Fortune 100 companies and 98 percent of Fortune 500 companies use Citrix solutions– the ability to use RPA with Citrix is one of the most practical applications of AI.Read More
When evaluating the ways in which to make IT integration projects less complicated and less expensive, two popular options spring to mind: API-based integrations and Robotic Process Automation (RPA). It’s not that APIs couldn’t help you boost your productivity. (They likely could.) And it’s not that they’re not a promising and reliable option for many businesses looking to automate back-end activities. (They are.) It’s just that setting up API integrations involves coding and development (not to mention time). But is it possible to enjoy the kinds of productivity increases that APIs offer, without investing the time and technical resources that they demand?Read More
If you’re a business-minded person concerned with boosting your company’s bottom line, there’s a good chance you’ve heard artificial intelligence (AI), machine learning (ML), and deep learning (DL) mentioned as technologies that can make a real difference for you, either now or in the not-too-distant future. And you may know that robotic process automation (RPA) is one key way you can put these tools to work for your business – saving time, cutting costs, and reducing human error.Read More
Let's face it, people don't exactly think of insurance as the most glamorous industry to work in. They tend to associate a job in insurance with their uncle Irving; who is boring, bespectacled and about a hundred years old. So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age and Millennials are stepping in.Read More
Four percent of a company’s worldwide annual revenue or €20 million – whichever is higher. That’s how much any business based anywhere in the world could lose if it is found to use the data of Europeans in violation of the General Data Protection Regulation (GDPR), which goes into effect on May 25th. But while it’s tempting to think that those numbers are the reason businesses in Europe and around the world need to make compliance with the new regulation a major priority, there’s another number that tells the other half of the story: 99. That’s the number of articles that make up the GDPR – just a hint of the broad range of requirements it entails for companies covered by the law.Read More
It brings us great pleasure to announce the official rebrand of our company, now to be known simply as “Kryon.” For nearly a decade, Kryon has been defining the future of the RPA space by speaking the language of business. Our unique approach to Robotic Process Automation combines an inside-out understanding of both business and technology. This is reflected in our innovative process automation solutions that are distinctively engineered with this deep functional understanding of how large enterprises operate.Read More
The HR department of any business is responsible for a plethora of tasks along the hire-to-retire (H2R) process - many of which are repetitive, time-consuming, and still dependent on manual-driven processes to help employees get work done. This high degree of reliance on labor intensive processes is costly and inefficient and can often lead to high error rates or even compromise compliance levels.Read More
Robotic Process Automation (RPA) is quickly becoming integral to shared services growth and prosperity. Shared services organizations that have made the leap to an intelligent and automated environment are reaping immense rewards, including unprecedented levels of productivity, error elimination and cost savings. Stop by our booth at the show to learn more!Read More
Kryon Systems' EMEA team is heading to Madrid for the RPA & AI Exchange Europe, March 20th - 21st. Join us and leading high-level executives from across Europe to discuss strategy and benchmarks to create a clear road map for business transformation required for the 4th Industrial Revolution.Read More
Many enterprises have embraced RPA in their organization only to be disappointed with the initial results. RPA is more than just another a new tool or technology to be onboarded into an organization: it presents a much larger change management implementation and the selection process needs to reflect this. Join Kryon Systems and NelsonHall in a live webinar, The 4 KPIs for Selecting Your RPA Solution to understand the right framework for selecting an RPA solution to best meet the needs of your organization. Register today!Read More
We are happy to announce that we have been named a member of the 2018 InsurTech Impact 25 Forum organized by insurance industry management consultancy Oxbow Partners. The honor recognizes Kryon Systems as a prominent technology-led company poised to impact the insurance industry in the coming year, specifically regarding the RPA leader’s expertise in operations innovation. Key findings from the analytical nomination process have been published in a Oxbow Partners report outlining the current state of the InsurTech landscape and how insurers can respond in 2018.Read More
You can enjoy all three things if you join us on March 1st - 2nd for the RPA & AI conference in Vienna, hosted by the TBM Group. Robotic Process Automation (RPA) and AI technologies have given business leaders the opportunity to make faster, more accurate decisions, and discover new opportunities for growth. This event is the perfect place to learn how your organization can start leveraging these technologies to enrich your digital workforce.Read More
We are delighted to announce our expanded cloud services to intelligent RPA through an enterprise-ready platform. Our cloud-based offerings will enable enterprises to access and expand workplace automation processes through the cloud via web-based internet browsers and applications. Businesses will now be able to implement Kryon’s technology immediately through the cloud without technical infrastructure configuration traditional to the RPA space, saving valuable time and costs in implementation.Read More
We are thrilled to announce that Kryon Systems is recognized as a Representative Vendor and listed as a Specialist Software Provider for Robotic Process Automation (RPA) in the recent Gartner Market Guide for Robotic Process Automation Software (1). "Kryon Systems brings in a new breed of RPA that is driven by our patented visual recognition technology, deep learning algorithms, and AI capabilities to enable faster, easier, cost-effective virtual workforce transformation,“ says Harel Tayeb, CEO at Kryon Systems. "We believe our inclusion by Gartner validates why leading enterprises rely on us for their automation needs."Read More
We are thrilled to announce the opening of two new offices in the USA – New York City and Atlanta. With these new locations, Kryon Systems is primed to be a hub for the growing demand for intelligent RPA and digital transformation services in the region. We are also excited to welcome industry expert Tony Ehrens to serve as the General Manager for the Americas region.Read More
We are delighted to announce that Kryon Systems has been recognized as 2017 Company of the Year and a technology leader in the global Robotics Process Automation (RPA) market by Quadrant Knowledge Solutions – A global strategic advisory and consulting firm.Read More
We are excited to announce the integration of ABBYY’s FlexiCapture solution into Kryon Systems’ Leo RPA platform in order to provide a single platform for document automation. This integration will offer businesses best-in-class RPA services that include the ability to parse unstructured data for invoice and purchase order processing.Read More
Join us at the RPA & Cognitive Congress in Bengaluru (also known as Bangalore), December 12th - 13th, India’s first deep-dive RPA and Cognitive automation conference to discover how your organization can plan for a more intelligent future with innovative technologies such as Robotic Process Automation (RPA). We're proud sponsors of this year's conference and we hope you'll come by our booth to meet our team, hear all about what makes our Leo RPA platform unique, and for a chance to win some really cool prizes!Read More
We are excited to announce the opening of a new office in Frankfurt am Main, Germany. The new location, Kryon Systems’ third international location, is primed to be a hub for the growing demand for RPA and digital transformation services in the region. The company, which plans on opening several more regional offices as part of its expansion into the region, has appointed industry expert Darius Heisig to serve as the General Manager for Kryon Systems, EMEA region.Read More
The countdown has begun for the 2nd Robotic Process Automation Asia Summit and co-located event, Artificial Intelligence for Enterprise Asia, December 5 - 6th, in Singapore. While early-stage RPA adopters face challenges such as selecting the right processes for automation and building a suitable operating model, advanced adopters are looking for ways to scale up and better manage changes and risks. Whether you are just getting started or trying to determine how to drive long-term success of your RPA project, you will find the answers you need at the summit.Read More
The Kryon Systems' crew is heading to the Big Apple for IRPA AI's annual Automation Innovation Conference, December 5th - 6th. This year's event, 2017: Exploiting the Second Wave, is all about taking the lessons learned from the first wave and harnessing the power of RPA, Cognitive Computing, and Artificial Intelligence today.Read More
Join us at the Digital Transformation for Insurance Summit Asia in Singapore, December 5th and 6th to explore the practical next steps towards digital maturity. Discover how Asia’s top insurers are turning to new technologies such as Robotic Process Automation (RPA) to drive greater speed, efficiency, compliance and cost savings in their orgranizations.Read More
A little rain won't stop us from attending RPA & AI Week in London next week, November 27th-29th! In addition to rubbing shoulders with the Queen, this event is a great opportunity to meet some amazing people that are truly passionate about robotic process automation, and to hear about the latest tools, methodologies, and best practices for success.Read More
Kryon Systems is pleased to announce our new partnership with MFX to develop and deploy insurance-specific automation tools. The combination of MFX’s years of experience in providing digitalization services for insurance companies and Kryon’s cutting-edge RPA solutions will enable providers to embrace new automation capabilities and streamline operations. By working with insurers to bridge the gap between the capabilities of legacy systems, and the increased need for speed, flexibility, and customer support, MFX and Kryon will ensure that providers remain competitive in an ever-changing industry.Read More
The digitization of labor is rapidly evolving. Most organizations understand they can’t ignore these developments, but many are uncertain about where to begin or how to manage the disruption that may accompany large scale digital workforce transformations. Join IRPA AI, Kryon Systems and PwC in a live webinar, Digital Labor 2.0 - The Robots Have Grown Up, to understand why leading companies are turning to robotic process automation (RPA) to facilitate their digital transformation journey and how to avoid common pitfalls in order to reap the full benefits that this technology has to offer. Register today!
Software AG and Kryon Systems announced today that they are teaming up to provide Robotic Process Automation (RPA) software solutions that will simplify and accelerate digital transformations for organizations worldwide. The partnership pairs Software AG’s webMethods Dynamic Apps with Kryon Systems’ Leo RPA platform that will allow companies to automate business processes quickly and easily, for immediate efficiency gains, near zero error rates, and considerable costs savings.Read More
Whether you have already completed an RPA proof of concept (POC) or are in early implementation of RPA, establishing an effective operating model is critical to delivering long-term success and scale of RPA operations.Read More
Kryon Systems, the leading provider of intelligent Robotic Process Automation (RPA), announced today that it has closed $12 million in Series B funding, led by Aquiline Technology Growth (ATG) and Vertex Ventures. The new capital will be used to accelerate the development of Kryon’s next-generation RPA platform as well as drive the company’s global market expansion.Read More
It's been an amazing year so far in 2017...and we're not done yet! Kryon Systems is delighted to announce that we have been recognized for "exhibiting excellence in delivering Robotic Process Automation solutions for the Asia-Pacific region" by CIO Advisor's October 2017 RPA Special Edition. Check out our cover story!Read More
Organizations that embrace new ways of working using intelligent automation technologies such as RPA are getting more work done at a lower cost, increasing successful business outcomes, and gaining a competitive edge in the marketplace. To make an informed decision, companies need to have a true understanding of the technology offering and the size of the digital prize. Kryon Systems is proud to sponsor the Intelligent Automation World Series 2017, September 11th-14th, that gives companies the opportunity to learn from real-life case studies from industry leaders. Don't miss out and register now - it's completely free!Read More
We are very excited to share the findings from our inaugural RPA salary survey. The report provides an inside look at RPA salaries, job roles, verticals, compensation, extra perks, and much more - so you can gauge how your salary compares to your RPA peers and colleagues!Read More
We have all heard the proverb that claims an apple a day keeps the doctor away, but have you heard about the one that goes: "RPA today keeps the headaches at bay?"Read More
According to Grand View Research, the global RPA market is projected to reach $8.75 billion by 2024. This jaw dropping increase in growth indicates that RPA is no longer an option - it's a must! Join us on July 31st - August 2nd at the Intelligent Automation (formerly known as RPA) conference in Chicago to find out how your organization can take immediate action to implement RPA or risk being left behind.Read More
Kryon Systems and Ayehu Software Technologies announced today a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon. With the new partnership, Kryon Systems, a leader in Robotic Process Automation (RPA), and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.Read More
Robotic process automation (RPA) and business process management (BPM) are both valuable solutions that focus on helping companies improve operational performance by optimizing their business processes, so it's not surprising that the two are often confused. However, while RPA and BPM definitions can overlap in some areas, their core functionalities are completely different. In fact, many companies that are turning to a BPM approach to transform their business operations are finding that including RPA software in the mix delivers a far superior case for process improvement – resulting in greater profitability for the company's bottom line.Read More
Kryon Sytems is excited to conduct the first ever salary survey for the Robotic Process Automation (RPA) industry, and we'd really appreciate your input. If you as curious as we are to find out how RPA roles and salaries compare worldwide, please take a few minutes to fill out this short, 2 minute survey and see how your salary compares to your RPA peers and colleagues!Read More
Kryon Systems and OpenConnect Systems announced today a partnership leveraging each company’s market strengths to bring a combined best-of-breed solution to enterprises seeking to integrate an enterprise-aware intelligent robotic process automation (RPA) solution.Read More
Recent events bring the obvious to the forefront– it's a good idea to double check your employees' work. British Airways could face £100m in compensation, additional customer care, and lost business resulting from a catastrophic IT meltdown that affected more than 1,000 flights and left 75,000 travelers stranded last month. A couple month's prior, significant portions of the Internet were crippled when part of Amazon’s Web Services experienced an hours-long outage. Within several hours, Amazon’s cloud service was back online, but not before costing S&P 500 companies $150 million and U.S. financial-service companies $160 million in lost revenue. The culprit in both cases? One employee's human error.Read More
We are thrilled to announce the launch of our Hybrid RPA solution that will pave the way for enterprise digital transformation with the introduction of the collaborative human-robot workforce of the future. At Kryon Systems, we recognized that providing a true end-to-end solution required a team effort - between the robots and humans. We call our new approach “Hybrid RPA.” From cars to mobile apps, hybrid technologies offer organizations the means to gain increasing flexibility and scalability that is the hallmark of the hybrid concept. Kryon’s Hybrid RPA lends this same concept to your business processes.Read More
It was undying friendship, or so I thought. You see, Google and I go way back – eighteen years to be precise – and throughout the years our relationship has only gotten stronger and better. Google has always been there for me: at work, when I need help finding the right information or I'm having trouble learning something new; at home, when I can't remember how many tablespoons are in a cup; in the car, when I've managed to get myself lost; and even at the doctor's office, Google has been the one to support me and let me know that everything will be okay.Read More
The countdown has begun for the first ever Robotic Process Automation (RPA) summit in Asia and we couldn't be more excited! Join us at RPA Asia 2017, June 7-8th, in Singapore to explore the latest RPA technologies, best practices, and strategies that are being implemented by leading global organizations to achieve operational excellence. Whether you are just getting started or trying to determine how to drive long-term success of your RPA project, you will find the answers you need at the Summit.Read More
Back in 2015 when Brangelina were still together and Robotic Process Automation (RPA) was still in diapers, we addressed 6 of the most common myths that surrounded RPA at the time. Since then much has changed (sorry Brad) and we've decided to take another look and dig out the plain truth behind the most commonly heard RPA myths that have come to light as the market has matured. Here's the reality:Read More
We are excited to be attending Innovfest Unbound in Singapore, May 3rd & 4th, to showcase our intelligent Robotic Process Automation (RPA) solutions. Join us at Singtel's Innov8 booth to discover why leading companies worldwide are embracing RPA as they introduce digital transformation to the workplace.Read More
At 53.5 million strong, Millennials are on track to become the largest living generation in the U.S., and may make up 75% of the labor market by 2025. Organizations are drawn to them for their out-of-the-box thinking, innate understanding of all things social and digital, and ability to network. So what steps can organizations take to make sure they are on the list of great workplaces for Millennials?Read More
Hitting a grand slam in the telecom world is no easy feat. In today's fiercly competitive ballgame, service providers are increasingly running up against reduced margins, high churn rates, dissatisfied customers, and diminishing ARPU- significantly impacting the profitability of their call centers and the bottom line. So how can telecoms hope to meet, or better yet, increase their KPI targets?Read More
Now, more than ever, online retailers need a knight in shining armor. Online shoppers expect competitive prices, easy payment options, quick delivery and free returns, but the real differentiator is customer service. So much so, that a whopping 91 percent leave following a poor customer service experience and 89 percent will run straight into the arms of your competitors.Read More
Bots are hot, hot, hot! From ordering your favorite pizza, to checking on the delivery status of your online purchases, to helping you quit smoking, bots are popping up everywhere, and you are starting to wonder how you ever managed without them. They even sound kind of sexy: Alexa, Amelia, Siri, Viv.Read More
When thinking of RPA implementations, we conventionally focus our attention on devising the best strategic and tactical plans for automation. You could say that we are focusing on the robots’ best interest. But to succeed, we must also consider the human element — the alignment of the company’s culture, values, people, and behaviors — to encourage the desired results. In other words: people still matter.Read More
Kryon Systems is embracing the explosive growth of robotic process automation (RPA) in the global enterprise marketplace and it is with great excitement that we announce the appointment of Harel Tayeb as the new CEO. Tayeb’s appointment comes as part of the company’s next stage of expansion as a leading provider of Intelligent Robotic Process Automation solutions. In his role as CEO, Tayeb will focus on scaling Kryon to new heights and establishing a stronger footprint in the RPA sector.Read More
Robotic process automation is quickly becoming integral to shared services and outsourcers’ growth and prosperity. Although change is challenging, SSCs that have made the leap to an intelligent and automated environment are reaping immense rewards, including unprecedented levels of productivity, error elimination and cost savings.Read More
As organizations move forward in their RPA journey, they are giving greater thought as to how to set priorities, create a strategy map, standardize procedures, and collect best practices for business process improvement. A Center of Excellence (CoE) provides visibility in the company about advantages of implementing robotic process automation, and helps the idea catch on in areas that might otherwise be resistant to change.Read More
Calculating Total Cost of Ownership (TCO) of an RPA solution is an essential step for organizations to get a clear picture of how RPA adoption will impact profitability over time and ensure they select the right tool to meet their automation needs. On a fundamental level, TCO begins with the implementation of hardware and software, but these initial investment costs are not the only determining factors.Read More
There are a lot skeptics out there asking this question and it is certainly a valid concern. One of RPA’s main testaments that makes it so appealing is that the solutions are designed to be used by business rather than by IT developers to rapidly digitize processes - delivering significant value in short timeframes. So, dare we ask: Is this truly the case?Read More
We are creatures of habit. We like our routines and are wary of change. When faced with the unknown, we often jump to the worst conclusions. And nothing incites more fear than new technology. Just look at some of the titles of articles surrounding RPA technology: “Robotic Process Automation: The new IT job killer?” “How to stop a robot from stealing your job,” “Is your job safe in the era of RPA.” The message here seems clear: hello robot, goodbye job. But let’s take a moment to reconsider.Read More
The adoption and implementation of disruptive technology, can be, well, disruptive. While the primary purpose of Robotic Process Automation (RPA) technology is to empower businesses to reach optimal levels of operational efficiency and productivity, striving for this type of excellence is often easier said than done. Creating an RPA Center of Excellence (CoE) can significantly enhance the ability of an organization to meet its automation goals, draw out the full value the solution has to offer, and maximize on ROI.Read More
Automation democratization. What a mouthful, but the concept is simple: making automation accessible to everyone. Given the pervasiveness of technology, coupled with the pressure to achieve faster, cheaper, more efficient business outcomes; it’s no surprise that many organizations are realizing the need to become increasingly digitized and automated or perish. In this landscape, robotic process automation (RPA) is standing out for its ability to deliver unprecedented levels of automation for organizations, across nearly every industry.Read More
The best insurance companies know that it takes more than just competitive prices to succeed; they also work hard to offer their customers versatile coverage options and superior customer service. At Kryon, we’ve gone to great lengths to create an RPA platform that will help insurers accomplish each of these crucial objectives. In familiar terms – we’ve got you covered!Read More
We're heading to the Big Apple after Thanksgiving for the Automation Innovation Conference, hosted by the Institute for Robotic Process Automation (IRPA). Just as many organizations are beginning to embrace and reap the benefits of basic RPA; along comes intelligent automation, cognitive computing and AI. Join us on December 7th at the Bohemian National Hall to see and hear what's in store for 2017 and beyond.Read More
Automation and artificial intelligence are no longer hype, but reality – the Fourth Industrial Revolution has begun! Join us at the RPA and Artificial Intelligence Summit in London, November 30th - December 2nd, for three days of focused discussion on RPA & AI industry trends, opportunities, and best practices, led by the world's most influential thought leaders, innovators, and subject-matter experts.Read More
We had the pleasure of attending the IBM Watson Partner Symposium in Paris last week and the even greater pleasure of meeting Watson-powered Pepper robot. Pepper epitomizes the cognitive era, in which systems are capable of thinking and engaging like humans; through senses, learning and experience. Watching Pepper interact with the audience drove the point home: the cognitive future IS now.Read More
If you have been waiting for an opportunity to learn about cognitive robotic process automation (RPA) then this is your lucky week! Join us at the IBM Watson Symposium, November 2-3, being held in the beautiful city of Paris to find out what happens when you combine powerful RPA solutions and cutting edge cognitive capabilities.Read More
Shared Services Organizations (SSOs) are expected to deliver process efficiency and business support, and save money while doing so. Many of the business functions and back office operations that SSOs traditionally provide, such as F&A, HR services, IT, procurement and supply chain, are comprised of numerous, rules-based tasks that employees find repetitive and burdensome. These tasks are ideal for robotic process automation (RPA).Read More
In our latest eBook, we covered the advantages of robotic process automation (RPA) for enterprise, how to prepare your workforce for digital adoption, and what to look for in RPA tools. In this blog post, we take a closer look at the six essential evaluation criteria for choosing the best end-to end RPA solution to meet your needs and we've also created a handy checklist for you to use:Read More
To say that the healthcare industry is drowning in a sea of paperwork is an understatement, particularly when it comes to healthcare insurance. From billings to submissions to actual claims, it appears the entire structure is built upon documentation. With more than 3 billion healthcare claims filed each year, it comes as no surprise that improvement efforts are a top priority for healthcare insurance providers.Read More
Ready or not, digital transformation is here and it is already impacting the way business is done and the way we work. According to IDC analysts, within the next two years, two-thirds of Global 2000 enterprise will have digital transformation at the center of their corporate strategy. And yet, much of our work is still being done through antiquated processes and legacy systems that are unable to deliver on the new levels of business agility and efficiency that are defining today's modern enterprise.Read More
The digital revolution is transforming nearly every industry; affecting the way we serve our customers, manage our operations, engage our workforce, and grow our businesses. Yet, at a time when the majority of the business world is rapidly embracing innovation and technology, many BPO service providers are falling behind and failing to deliver on the kind of value that is anticipated.Read More
Telecom operators have to support staggering amounts of processes that are mundane and repetitive on the one hand, while being essential to the delivery of service on the other. In many cases, these processes require multiple systems to be queried and/or updated in order to complete the task. It's also essential that the tasks are completed reliably and accurately. These type of activities make the telecom industry a textbook case for robotic process automation and it’s no wonder providers are jumping on the RPA bandwagon.Read More
By now, everyone recognizes the benefits of automation for business process improvement, but with all the different options available, many organizations have a hard time selecting the right automation tool for success. To begin, ask yourselves, “Which business issue do we want to resolve?”Read More
We are pleased to announce that we will be presenting a case study on Robotic Process Automation (RPA) with Hewlett Packard Enterprise (HPE) at the 2nd Annual Robotic Process Automation in Shared Services Summit in Chicago, IL being held July 25-26.Read More
We are thrilled to announce that Kryon Systems is recognized as a sample vendor for Robotic Process Automation (RPA) in the recent Gartner Hype Cycle for Communications Service Provider Digital Service Enablement, 2016 (1). “We feel Kryon Systems’ inclusion on the short list of Gartner’s sample vendors validates our strategic direction to provide intelligent robotic process automation solutions to industry verticals,” states Bibi Rosenbach, CEO at Kryon Systems.Read More
Robotic Process Automation (RPA) is bringing a wave of transformation to the world of Shared Services. Join us at the 2nd Annual Robotic Process Automation in Shared Services Summit, July 25th-26th in Chicago, for two days of thought-provoking discussion on RPA. Get all the insights, trends, best practices, and lessons learned from the experts and global leaders in the industry, to help you succeed in our digital era.Read More
Ironically, the learning professional's favorite new learning solution is less about learning. While traditional training methods focus on workers learning new skills, Performance Support is much more about getting the job done by making work easier, less error-prone, more efficient, and of higher quality. The outcomes of which directly impact not only L&D, but also many other departments in the organization such as business operations, sales, and customer service.
This begs the question: If performance support benefits so many different areas of the organization…why isn’t every company using it?Read More
Needless to say, we are proud and overjoyed to be named in the top "20 Most Promising Robotics Solution Providers 2016," by CIO Review's June 2016 Robotics Special Edition. Even better than seeing our name up there in digital ink (on page 15 for those of you who are looking), is the confirmation that business leaders are recognizing the inevitable need for digital transformation in corporate strategy to make their businesses more connected and efficient.Read More
Last week, we had the pleasure of attending the eLearning Guild's first annual FocusOn Learning Conference in Austin, Texas. It was a great event and we enjoyed sitting in on a number of thought-provoking, highly informative sessions led by some of the industry's most celebrated leaders, as well as presenting some amazing sessions of our own (a warm thank you to everyone that attended!).Read More
Just-in-time just got better than ever! With an increasing number of employees using their mobile devices on the job, it seems only natural to leverage the potential of mobile delivery for performance support. Therefore, we are very excited to announce that Leo Performance Support now features an Export to Mobile function that gives your employees instant access to your training and support content - at any time, on any mobile device, anywhere in the world.Read More
A company is only as good as its employees. The arrival of software robots hasn't changed this. It is people that carry out the important work activities that enable companies to offer a unique set of goods or services to their customers. HR managers have the important job of supporting and organizing people so that they can effectively perform these activities, but given the staggering amount of data gathering, checking, updating, validating, form filling, and request processing that HR manages; many departments find it difficult to focus on anything other than administrative tasks.Read More
The complex process of hiring, welcoming, orienting and educating a new employee is collectively referred to as ‘Onboarding’ and it's considered to be vital to the success of a new hire. At Kryon Systems we tend to agree and even wrote a whole eBook on the five steps to a successful onboarding process. So why pose the question, "Is onboarding DEAD?"Read More
We are witnessing a whole new era in sourcing strategy for IT and Business Process. Robotic Process Automation (RPA) continues to advance quickly as a platform that will change BPO service delivery models. Join us at the 9th annual Global Sourcing & Cloud Summit, June 13th-14th in New York City, for insights, trends, best practices, and lessons learned from the experts and global leaders in the industry, to help you succeed in this ever-changing environment.Read More
The time to FocusOn performance support has arrived! Join us at the eLearning Guild's FocusOn Learning Conference and Expo, June 8-10, in Austin, TX. This inaugural year of FocusOn Learning explores three topics that today’s learning professionals need to understand and incorporate into their work: Performance Support, mobile, and video. FocusOn Performance explores the latest and greatest performance support strategies, practices, and technologies that are transforming how organizations approach supporting their workforces.Read More
Marc Andreessen's famous statement in 2011 that "software is eating the world" takes on even greater significance with the arrival of software robots and robotic process automation (RPA). If software was considered to be the great disruptor five years ago, there is little doubt by extension that automation is going to take the world – and our businesses – by storm. Fast forward five more years into our future and, according to the IDC, most repeatable, rules-based knowledge work will be handled by software robots while humans focus on the exceptions.Read More
Now, more than ever, online retailers need a knight in shining armor in the call center. Online shoppers expect competitive prices, easy payment options, quick delivery and free returns, but the real differentiator is customer service. So much so, that a whopping 91 percent leave following a poor customer service experience and 89 percent will run straight into the arms of your competitors.Read More
Winter, spring, summer or fall
All you have to do is call
And I'll be there, yeah, yeah, yeah.
Whether it's October-December, February-March, or April-July, for many companies seasonal spikes drive a lot of business and are a welcomed opportunity for increasing sales. However, seasonal peaks can also present a huge challenge when it comes to balancing agent workloads. To handle these spikes, you’ve probably needed to hire seasonal agents to supplement your regular contact center teams.Read More
The customer experience has become an increasingly important competitive differentiator for insurance companies. As the contact center is the primary point of contact for many customers, it plays a key role in defining the customer's relationship with your brand that inevitably impacts the profitability of the organization. A study by the CFI Group showed that nearly 61% of insurance customers who have had a bad contact center experience will consider switching companies, and 26% said they will definitely switch companies because of a bad contact center experience.Read More
Too many processes at financial institutions still rely on people and paper; often back offices have thousands of people processing customer requests at any given time. This high degree of manual processing is costly and slow, and it can lead to inconsistent results and high error rates.Read More
"I've been in a car accident."
"My home was destroyed in a fire."
"We've been robbed."
Insurance contact center representatives do more than just provide support – helping people deal with complex and oftentimes emotional situations. Today's customers also expect quick, efficient, and knowledgeable service; they want answers to their questions on the first call, and their fingers are always only one click away from your competitor's website. In response, insurers are looking to their CSRs to offer exceptional customer service that differentiates their business and demonstrates values to drive profitability.Read More
An average day for a Chief Financial Officer includes budget meetings, financial planning, evaluating business risk, cultivating strategic partnerships, managing talent, and possibly even working on new acquisitions - Whew! However, a CFO’s responsibilities don’t stop there.Read More
People don't exactly think of insurance as the most glamorous industry to work in. They tend to associate a job in insurance with their uncle Irving; who is boring, bespectacled and about a hundred years old. So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age.Read More
Electronic health records (EHRs), such as Epic EHR, are a necessary tool for improving and enhancing the safety and quality of today's healthcare, but complications ranging from regulatory requirements to employee training can severely hinder user adoption. Meeting implementation deadlines and demonstrating meaningful use frequently requires hundreds if not thousands of physicians, nurses and supporting staff to be trained quickly and comprehensively.Read More
Even with government incentives, transitioning from a paper-based environment to Electronic Health Record (EHR) software is costing healthcare providers a pretty penny. The cost of migration for hospitals can run from under $10,000 to over $50,000 per physician, with ongoing monthly fees of $300 to $700 per doctor. For a large provider network, costs can reach hundreds of millions of dollars to over one billion dollars. Even small physician practices are looking at an average cost ranging from $164,000 to $233,000 for an EHR transition in just the first 60 days.Read More
No? Well, robotic process automation (RPA) is helping leading insurance companies do just that. And with the massive amount of document load in the industry only continuing to rise, RPA offers a much needed lifeline for insurers that are drowning in a sea of paperwork and inefficiency.Read More
The U.S. government has given the healthcare industry billions of dollars in incentives to make the switch from paper to electronic health records (EHR). According to the Centers for Medicare and Medicaid Services (CMS), 75 percent of eligible hospitals and 73 percent of healthcare providers have received incentive payments for attesting to EHR use under the meaningful use program established by the 2009 stimulus bill.Read More
The right enterprise software has the potential to transform your business if implemented properly, but as we've previously discussed, deploying a new system in your organization can be a terrifying experience. All too often, the focus lies on the initial decision for which system will be selected and the end results of the implementation project are overlooked. The initial enthusiasm about all the time and cost savings the solution will provide is soon swapped by the scary realization you now need to rethink and address each and every routine and individual need that will be affected by the change.Read More
Robotic Process Automation (RPA) provides the technology to transform your business at scale. You've heard about its considerable benefits from your IT development department, service providers and the media. Undeniably your next business plan must include an automation strategy for improving business processes, but how do you know which of the RPA tools available will best support your business needs?Read More
Have you recently implemented a property management system, but aren't seeing the results you expected? We've identified 3 key reasons:Read More
For better or worse, change is inevitable. Change is required for people and business alike. How we face the demands and challenges presented during a change process impact our immediate outcome and our approach to the next set of changes. When in doubt, we turn to our leaders and mentors for answers and encouragement. Having support and guidance during the process improves the results.Read More
If this email looks familiar, you have our sincere condolences. Contrary to popular belief, we know developers do not spend all day playing video games, watching Anime movies or online dating. And it's not that they don't consider your project to be important; or that they don't want to help; or that they are lazy. The reason you received this email is most likely because there actually are 683 requests before yours.Read More
It takes an army to move a mountain. The number of moving parts required to deliver an unforgettable hotel experience is simply astonishing, and yet this is exactly what a successful hotelier does on a daily basis. The challenge lays in recognizing the key drivers that will have the greatest impact on the bottom line.Read More
A hotel that is truly striving to build a “world-class” service culture will make every effort to develop service standards that emphasize exceptional service for every customer. One of the key factors that separate good service from truly exceptional service is consistency. Consistency means repeatable. A successful hotel general manager needs to be confident that in any given situation, the hotel staff knows how to respond and act appropriately. Whether it’s in the morning or afternoon or evening, whether it’s a weekend or a weekday, rain or shine, and regardless of whom happens to be working that day.Read More
Apparently, in the race to be the most efficient and reduce every cost, we don't have time to read a full word…or we can't afford them. If you are like me, this means looking up every other acronym you come across when reading industry publications (can we get a robot to do this for us?). To help other acronym-challenged individuals, I have included a very handy acronym key at the end of this post.
So which trends/acronyms will influence and transform the outsourcing industry in 2016? Let's take a look at what the experts have to say:Read More
As anyone in the hospitality industry will confirm, General Managers (GMs) have their work cut out for them. According to wearehoteliers.com, it can take up to twenty years to become a hotel General Manager. This long and bumpy road is undoubtedly filled with excitement and accomplishments as well as challenges and sleepless nights.Read More
If you think a hotel manager's job is just about looking good in a suit and exchanging witty banter with guests and staff – you may have watched too many episodes of Gilmore Girls. Running a hotel is a 24 hour-a-day, 365 day-a-year demanding job; one that requires vast amounts of leadership, organization, and problem-solving skills to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.Read More
As the new fiscal year begins, organizations are gearing up to undertake the next stage of their company's growth. For many, this will include Robotic Process Automation (RPA).
Automation is not a new concept and it has been clear for some time that automating existing manual processes delivers strong tactical and strategic value. With RPA, organizations can take this one step further to apply end-to-end business process automation that will accelerate business process improvement – driving efficiencies and reducing operational costs.Read More
You got the message loud and clear: To be successful, hospitality companies must invest in technology. In response, you tossed aside your papers and pens and adopted the best Property Management System (PMS) to meet your hotel's needs. So why aren't you seeing the results you expected?Read More
The verdict is in: "Robots are beginning to rise." Those were the words spoken by Gartner Fellow Daryl Plummer when he listed this year's top 10 strategic predictions for 2016 and beyond. For IT and BPO service providers that are ready to take the plunge, this validates their decision to leverage robotic process automation (RPA) in their service portfolios to improve retention and win new business.
If your organization is moving forward with RPA, then you already know that now comes the burdensome part: evaluating and choosing the right RPA tools to meet your particular needs, or those of your customers', while ensuring ROI. To help you make a more informed decision, we have identified the essential evaluation criteria for selecting an end-to-end RPA solution in this helpful guide:Read More
"Not everything that counts can be counted and not everything that can be counted counts." – Albert Einstein
In operations, numbers are everything, but in today’s world of overwhelmingly available information, it’s easy for an operations manager to get bogged down in data and lose sight of the metrics that matter. So how do you choose the correct performance metrics to focus on?Read More
In the retail industry, the call center is regarded as an extension of the storefront, increasing the access point to the customer. And yet according to a recent Forrester report, when asked about their most recent call to a retailer's call center, only 73% of consumers said they were satisfied with the interaction, while 87% said they were satisfied with their most recent visit to a retail web site. These results suggest shortcomings in how retailers provide customer service, said Kerry Bodine, a vice president and principal analyst at ForresterRead More
Improving customer service can have a dramatically positive impact on a retailer's bottom-line. The happier consumers are; the more brand's benefit. Exactly how significant is the customer experience? Let's take a look:Read More
I recently read an article on the Horses for Sources blog that made the following statement: "Only focusing on RPA is a fast-track to short-term disappointment. A broader Continuum focus is where the smart buyers are headed."Read More
Robotic Process Automation (RPA) is making headlines as the leading contender in the pursuit to expedite business processes, reduce errors and cut operational costs. With all the buzz and excitement, you've probably heard a lot of opinions surrounding its implications and rising star status. So how do you know what’s true and what’s a myth?
We’ve collected 6 of the most common myths about RPA. Here's the reality:Read More
'Tis the season to be jolly and yet shopping during the holidays can turn even the merriest soul into Ebenezer Scrooge. The very idea of holiday shopping conjures up images of crowds of crazed shoppers, the feeling of stress about what presents to buy for family and friends, and the innate knowledge of bad purchasing decisions that will be made because of the rushed, pressure-filled atmosphere.Read More
ARPU (Average Revenue Per User) is a main benchmark used in the telecom industry to measure the revenue potential of their customers. In today's fiercly competitive landscape, service providers are increasingly battling high churn rates and low ARPU - significantly impacting the profitability of their call centers and the bottom line.Read More
As fate would have it, the timing of this blog post coincides with IRPA's Automation Innovation 2015 Conference, where over 200 attendees will gather to discuss the most disruptive change in outsourcing today – Robotic Process Automation (RPA). When news of RPA first hit the radar a couple of years ago, it was received with mixed feelings by the outsourcing community. After all, no one willingly seeks to undertake disruptive change unless they are forced to or there are significant benefits to be realized as a result.Read More
Topics: Robotic Process Automation
Only 19 percent of customers are satisfied with the service they receive on the phone from support contact centers.
(Source: Forrester Consulting, EMEA 2011 Consumer Preference Report – Contact Centers)
Let's take a moment to let this sad statistic sink in.
And yet, despite a high level of dissatisfaction, 80 percent of people surveyed responded that speaking with a support agent is still their preferred channel of communication.
So what do today's customers expect from support call centers?Read More
Meet Leo Robots! Leo Robotic Process Automation (RPA) gives you the opportunity to offload time-consuming, rules-based, repetitive tasks and business processes to allow your teams to focus on the innovative work that drives your business. Leo Robots execute high volume processes efficiently, accurately and respond quickly to change and new business opportunities. Check out our new video for your personal introduction to Leo.Read More
Topics: Robotic Process Automation
We're heading to the Big Apple after Thanksgiving as a sponsor of the Automation Innovation 2015 Conference, hosted by the Institute for Robotic Process Automation (IRPA.org). Join us on December 3rd at the Bohemian National Hall to hear about what's in store for 2016: The Year of the Robot!Read More
Topics: Robotic Process Automation
As we discussed in our blog post Telecoms Crack Down on these 8 KPIs with Performance Support, Average Revenue Per User (ARPU) is a key metric for any telecom operator and one that is of rising concern in today's saturated and cut-throat competitive market. Telecoms are struggling with increasing, or even just maintaining, ARPU levels as new entrants are focusing on increasing the number of subscribers and reducing prices to do so. This has the effect of reducing ARPU for all operators as everyone is forced to reduce their prices in order to maintain their market position. As a result, telecoms are challenged with inventing new and better ways to drive ARPU to ensure the profitability of their call centers.Read More
I was going to start this post with a breakdown of 'a day in the life of a call center agent', but then I realized that I only needed to share the first 4 minutes of an agent's day for you to get the picture. It goes a little something like this:Read More
As with any new technology, adopting robotic process automation (RPA) requires an investment of time and resources, as well as a commitment to change. In our last blog post, we discussed three very important questions every organization should ask to establish if their business is ready for robotic process automation. Once the decision has been made to move forward, the next stage of the journey is choosing which processes are best suited for automation and have the potential to produce the most value.Read More
Organizations rely on their sales team to grow and call centers are no exception. Ramping up sales in the call center can provide a valuable outlet to help companies meet sales quotas and drive sales effectiveness. In preliminary results of ICMI's survey on call center types, 47.3% of respondents noted that their call center does some type of selling, cross-selling or up-selling to customers.Read More
Topics: Contact Centers
“Smartness” is now everywhere in the work environment and in a continued pursuit of efficiency, routine tasks consisting of non-value added activities and repetitive tasks are ripe for replacement by some form of automation. - Gartner July 2015Read More
Topics: Robotic Process Automation
If you tell my teenaged kids that I uttered these words I will vehemently deny it, but; some rules are made to be broken. Pat Murn, Vice President of Sales at LexisNexis backs me up by saying that "Breaking rules is very effective. Now, if you're just blatantly irresponsible about it, obviously that's not good. But if you're creative, it actually shifts the culture of an organization. That's how people within an organization actually grow, by breaking rules." This is true in sales. In my experience, I often find that exceptional sales professionals do the opposite of what most salespeople do - and often break the rules of traditional selling to achieve success. Here are some examples of sales rules you should be breaking:Read More
Topics: Sales performance
That is the one trillion dollar question. Every company wants to stay one step ahead of the competition and one of the most important ways they can ensure this is a strong sales team. According to a study cited on the Sales Force Training website, the caliber of the salesperson, in a B2B environment, is the most important factor influencing prospects’ decisions to buy. Keeping this in mind, many companies are investing in sales training and continued education for their sales people.
Consider these statistics:Read More
Kryon Systems, a leader in performance improvement software for enterprise operations, today announced their Leo Robotic Process Automation (RPA) solution to help companies drive increased performance and operational efficiencies.
If you are an operations manager and you are reading this post, it is a safe bet to assume that the hour is late. What other time could you possibly find to fit in some 'light' reading? And you are probably feeling guilty too. After all, you have numbers to crunch and a million things to think about, resolve, plan, prepare, schedule, report. But please keep reading, because I have some ideas to help you achieve your targets.Read More
I have fond memories of my first manager, at my very first job. Her name was Jessie. I was 22 years old - fresh out of college, fearless and ready to conquer the world. Even with zero real-world experience, I was pretty sure that I knew all the answers. Stop smirking. So Jessie pretty much had her work cut out for her. And while she could have rolled her eyes and shoved me off my high horse, she didn't. Instead she chose to take me under her wing and coach me.Read More
Topics: employee performance
Everyone knows that overtraining is bad when it comes to workouts, but is it possible to over-train your employees? The answer is yes. Even though continuous learning, skill development and training are important, overtraining can lead to employee 'burnout.' And just like an athlete, companies that over-train their employees may experience a decrease in performance, failure to make progress, and a loss on their investment. We have compiled a list of 5 common 'symptoms' of overtraining your employees and how to prevent it:Read More
Until recently, inside sales was overshadowed and overlooked by the sales organization. It was usually treated like a second-rate citizen and relegated to generating leads for outside sales or for merely closing smaller accounts. This is no longer the case. In fact, inside sales is now the fastest growing sales channel. Consider these eye-opening statistics:Read More
Successful organizations have a clear picture of their overall objectives and goals for their business. In the telecom industry, this generally requires a balance of maximizing profits, maintaining high levels of customer satisfaction, retaining high-performing staff, recruiting new talent, and driving new business.Read More
For those of you who are not yet acquainted with TED Talks, let me just say that they are AWESOME. When watching a TED Talk, my eyes stay glued to the screen as I laugh out-loud, nod along, and often times find myself overcome with a feeling of determination and purpose (also known as "grit" for fellow TED Talk addicts out there). In less than 15 minutes, TED Talks teach us how to be better people and, as it turns out, these same principles can also be used to make us better business leaders.
We’ve selected our top 4 TED Talks that will help you to better understand the modern workplace and how you can more effectively lead and motivate your sales team:Read More
Topics: Sales performance
You are a great leader. You have a powerful sense of mission and purpose. You energize and motivate your sales force to achieve seemingly impossible goals. You aren't afraid to take risks but you also know to rely on data-driven decisions such as the one you just made to implement a new CRM system. According to Aberdeen Research reports, companies that use a CRM system have 14.8% better customer retention rates, 40% better team attainment of quotas, and 41.7% better individual sales rep attainment of quotas, as well as better insights into the sales pipeline. Sounds amazing! So why does your sales team appear to hate it? And how can you help them get on board?Read More
The other day I received an email from one of my local fashion shops advertising a 20% off sale for a jacket I had eyed during my last visit to the store. Hurray! But upon arrival to the store, my happiness quickly turned to annoyance as: First, while it only took me a minute to grab the jacket, I then stood in line for 15 foot-tapping minutes while the salesperson behind the register struggled to ring up the people ahead of me. Next, when I finally got to checkout, the sale price didn't show up and the stumped salesperson fumbled with the system as we waited another 5 minutes for the manager to come help. And finally, the entire time I stood there in awkward silence while the salesperson avoided making any eye contact. Sound familiar?Read More
As managers we look at KPI (key performance indicators) to measure how well our teams are doing compared to the targets set for them. Yet rarely is every member of the team performing at, or even better, above expectations. So how can you help your team to perform better? We've listed our Top 10 ways below:Read More
"So Steve, after reading the latest data analytics report listing our current data on customer acquisition cost (CAC), annual recurring revenue (ARR) and lifetime value (LTV), can you please tell us what steps the sales team is taking to increase customer value, measure sales performance and achieve growth success, while keeping costs down to a bare minimum?"
Sound confusing?Read More
Inside sales is "In" and "outside sales is "Out." Inside sales teams are experiencing explosive growth. According to InsideSales.com, inside sales is growing at a whopping 300 percent faster than field sales. The ability of inside sales teams to generate revenue more quickly and cost effectively is rapidly making inside sales the best candidate for the job. Consider these statistics:Read More
At first glance, inside sales reps have never had it so good. Companies are spending more and more on advanced technology, training and interactive sales tools for their sales teams to meet the growing demand from customers that expect a fast, accurate and personal customer experience.Read More
Topics: Sales Operations
As sales leaders, you undoubtedly play a critical role toward the success of your organization. You are responsible for setting the tone, culture and expectations of the work environment, all the while developing your team's sales productivity and job performance. This is an increasingly challenging task in a world where every deal matters and where the pace seemingly speeds up by the hour.
Here are 4 tips that can help you enable and empower your sales team to boost sales performance:Read More
If you are looking for new channels to increase revenues, you don't have to look very far. Your easiest source of new revenue is right under your nose: existing customers.Read More
We had the pleasure of attending the eLearning Guild's annual Performance Support Symposium in Austin, Texas last week. It was a great show and we had the opportunity to attend a number of highly informative, thought-provoking sessions led by some of the industry's most renowned leaders, as well as presenting some fabulous sessions of our own (thank you to everyone that attended!).Read More
Kryon Systems is thrilled to announce that Time Warner Cable and Deluxe Corp. will be joining us in Texas at the Performance Support Symposium 2015. Both companies have implemented Leo Performance Support and will be sharing their personal stories, insights and results.Read More
Topics: Performance Support
It's almost that symposium time of year! Join us at the Performance Support Symposium 2015, June 10-12, in Austin, TX, to explore the latest and greatest strategies, practices, and technologies being used to deliver performance support.Read More
Any great sales person will tell you that a short and simple sales process is the most effective in closing a deal. Most buyers are very limited in time and the last thing they want is a long-winded pitch on the 1001 reasons they need to buy your product or service. Instead, do your homework. Find out who the buyer is, what they want to buy and why they want to buy it, so that you can fulfill that want by offering something that your prospect values.Read More
Topics: Sales performance
If you are leading a sales organization today, then you know that it is far from easy. In the blink of an eye, new competitors emerge, products similar to yours are released, and before you know it your sales goals are hanging in the balance. To remain on top, you hire the best sales team and teach them everything you know about selling. And that's not all - you also invest in the best training tools, CRM, and technology guaranteed to improve your organization's sales performance.Read More
Topics: Sales Operations
We all want to help our sales teams sell more. The question is "How"? Sales people have the world at their fingertips, with anytime, anywhere access to information thanks to the internet, CRM systems, and a plethora of technology. And yet in a recent study by Deloitte University Press, a startling 72% of respondents said that they can't find the information they need within their company’s information systems. The basic challenge remains – to provide sales people with quick and easy access to the information they need in the heat of the moment.Read More
Topics: Sales Operations
Do you sit in meetings, with your stomach sinking and your head-spinning, as more and more technologies are discussed - big data, smart data, cloud computing, distributed computing, intelligent processes - knowing that in the end you will be asked to grasp, evaluate and employ the latest and greatest?Read More
They might not walk around in capes, masks, and costumes, but your employees are the superheroes of your organization.Read More
Topics: employee performance
Performance support is making headlines as the leading contender in driving efficiency and performance improvement. With all the buzz, you've probably heard a lot of opinions surrounding its implications and rising star status. So how do you know what’s true and what’s a myth? We’ve collected 6 of the most common myths about performance support.Read More
Topics: Performance Support
It was hard not to name this post "What We learned at Learning Solutions 2015!" That being said, we learned a lot. The conference was highly educational, with a variety of fabulous sessions and excellent vendors on the floor. Our favorite part? Meeting with like-minded individuals that are as passionate as we are about making learning and training more effective and efficient.
Here are three important takeaways we would like to share with you:
Topics: Learning & Development
Hello fellow learning and training professionals! The Learning Solutions Conference & Expo is next week at the Hilton Orlando Lake Buena Vista in the Walt Disney World Resort and we couldn't be more excited! If you haven't registered yet, click here to schedule a demo and receive $100 off your conference pass.Read More
Organizations do care about training, but if you are responsible for the learning and performance of your team or organization then you know how important it is to measure training effectiveness. According to the American Society of Training and Development1 overall spending on employees training in US organizations is $164 billion and the average employee receives 30.3 hours of learning per year. The average cost to train each employee is $1,195. And these statistics mean that you can't afford to spend time or money on training that doesn't produce results.Read More
Do any of these scenarios sound familiar?
"I know we learned it, but I forgot" -S. Smith, new hire
"We ran out of time and the instructor said it was okay because that issue didn't come up very often" -L. Johnson, new hireRead More
You followed all the steps of a well thought-out and carefully designed change management plan: Business goals were identified, change-related fears were alleviated, management took charge, the changes were implemented, and employees were well-trained. So why aren't you seeing performance improvement?Read More
Let's face it; deploying a new system in your organization can be terrifying. A CRM or ERP application rollout involves customizing a standard application to meet and automate the unique needs of an organization - typically changing almost every aspect of the business processes and wreaking havoc on the status quo. Pitfalls lurk in every corner but often involve things like loss of productivity during the training period, management unable to provide the promised resources, key performance indicators (KPIs) and deadlines being missed, and fearful employees refusing or unable to adopt the new business application you want them now to use.Read More
Topics: Enterprise applications
Do you remember your first week at your job? How did you feel? Excited or apprehensive? Confident that you had all the required job skills? Or overwhelmed by new software programs you would need to learn? How did you feel after three months? Or after six months?Read More
2015 is certainly starting off on the right foot at Kryon Systems! TMC, a global, integrated media company, has named Leo Performance Support as a 2015 CUSTOMER Product of the Year Award winner.Read More
Topics: Leo in the News
We have just returned from the Performance Support Symposium 2014 in Boston and we are very excited to have participated in this important event. During the event we had the great pleasure to hold two discussion sessions in front of members from hundreds of organizations, who have already implemented or are about to implement performance support solutions within their organizations. During the sessions we covered the Do’s and Don’ts of Performance Support and presented various tools, tips and real life case studies.Read More
Topics: Learning & Development
Contact centers around the world face a common challenge - how to expedite the onboarding process for new CSRs. Reducing the time it takes them to become proficient in the use of the contact center’s systems, in the knowledge that they need to answer customer questions, and the various procedures and protocols, can not only reduce costs, but also improve important key performance indicators such as Average Handling Time (AHT), First Call Resolution (FCR), and ultimately increase customer satisfaction. Here are a few tips on how to do it:Read More
Topics: Contact Centers
Great news! We are scheduled to participate at the Performance Support Symposium 2014 in Boston, Massachusetts, September 8 & 9.Read More
Topics: Leo in the News
“Can I put you on hold for just a minute?”… If there are questions that customers calling a contact center despise, this is surely at the top of the list. You see, customers know that the problem that lies behind this question is the fact that the CSR simply doesn’t know the answer to the question that he/she was asked.Read More
“The potential for performance support has never been greater. But selling performance support, especially if it is new to the organization, comes with unique challenges…”Read More
Contact centers around the world experience exceptionally high attrition rates.
According to Response Design Corporation, in 2009 contact center’s employee turnover has reached 26%.
A more recent study, from 2011 showed attrition rates of 21%, while noting that these rates are constantly rising. Of course these numbers vary by sector, region, and the classification of the employee (e.g. turnover for part-time employees are approximately 33% annually).
Let’s face it, being a contact center CSR is not an easy job. Agents must be extremely proficient in the wide variety of workflow processes, call scripts, protocols, offerings, deal with multiple complex systems, and engage with customers, all at the same time. With so much on their plates, they are bound to make errors on a daily basis. After all, these are humans, not robots right? Well, in this blog post we will see how contact centers can reduce these “human mistakes” with “robot-like” automation and real-time guidance.Read More
Topics: Contact Centers
Do you find it hard to understand or explain what Performance Support is all about?
Why any organization needs Performance Support, desktop guidance and automation?
When is the right time for your organization to add Performance Support?
What should you expect from your selected Performance Support solution?
We made this infographics to help your better understand and explain it in your organization.
Click here to download the PDF version.
There are many compelling reasons to use performance support in the learning arena, where the demand for greater efficiency and better performance is increasing, and in almost every front-line operation, where higher productivity, fewer errors, reduced costs, and improved customer satisfaction are driving today’s successful businesses. Leo represents a new and proven way to go—beyond just helping people learn how to do the work, but to actually getting the work done.Read More