The U.S. government has given the healthcare industry billions of dollars in incentives to make the switch from paper to electronic health records (EHR). According to the Centers for Medicare and Medicaid Services (CMS), 75 percent of eligible hospitals and 73 percent of healthcare providers have received incentive payments for attesting to EHR use under the meaningful use program established by the 2009 stimulus bill.
However, while many healthcare organizations have EHR software in place, CompTIA's 4th Annual Healthcare IT Insights and Opportunities study revealed that only about 60 percent are satisfied with the system they have. Furthermore, 40 percent characterized EHR implementation as "worse than expected," while 56 percent "acknowledged being less than optimally prepared for the transition to EHR." These forlorn statistics pave the way for low user adoption and can even lead to withdrawal of funding for organization's that are unable to prove meaningful use in the long run.
"The federal government has spent $28 billion to drive the adoption of these records systems, and the result is that doctors don’t like the systems, they say they disrupt workflow, interrupt the doctor-patient relationship, and haven’t been worth the effort," said Lamar Alexander (R-Tenn), chairman of the Senate Health Committee. To address these concerns the Office of the National Coordinator (ONC) for Health IT has recently issued a 10-year roadmap to improve EHR functionality and interoperability and healthcare providers that want to see their EHR implementation succeed are turning to performance support systems.
EHR implementation, like any large-scale software deployment, is difficult. Common pitfalls include loss of productivity during the training period coupled with high training costs, entering the wrong data into the electronic record, and fear that the system will affect the quality of care or jeopardize the doctor/patient relationship. Performance Support Systems were designed to help organizations overcome each of these situations. Here's how:
1. Provide just-in-time training
2. Improve the patient experience
3. Prevent human errors
At the end of the day, healthcare organizations that pair their EHR or other Health IT system with performance support solutions can feel confident that they are providing their network with the resources, support and automation they need for the transition. With performance support systems in place, healthcare professional at all levels can navigate through complex applications and processes quickly and error-free to provide the highest level of care.
Watch this short video to see how Performance Support guides users in real time on the live application:
Kryon Systems is committed to assisting organizations realize their key performance indicators (KPI) by providing performance improvement solutions which support both the end-user and IT automation efforts alike. To this end, we offer a comprehensive solution to the business user in the form of Leo Performance Support as well as a cost-effective answer to efficient process execution with Leo Robotic Process Automation (RPA).