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Better Together: Performance Support and Mobile Devices

Posted by Francine Haliva on Jun 8, 2016 1:18:44 PM

Just-in-time just got better than ever! With an increasing number of employees using their mobile devices on the job, it seems only natural to leverage the potential of mobile delivery for performance support.  Therefore, we are very excited to announce that Leo Performance Support now features an Export to Mobile function that gives your employees instant access to your training and support content - at any time, on any mobile device, anywhere in the world.

The Leo platform allows subject-matter experts and content developers to design, build, test and deploy company-wide performance interventions to assist users in all their moments of need, directly within the business process.  Now, with just a click of a check box, support content is exported to a web catalog that can be viewed via a web browser on any mobile device.

Similar to a GPS helps drivers get from point A to point B, Leo helps users navigate corporate applications and accomplish any task, quickly and error free.  Leo allows users pick the type of support they want to receive by selecting:

a)    'Do It' mode: Leo automates many tasks for the user by controlling the user’s mouse and keyboard and drives the target application to complete the desired task.

b)    'Guide Me' mode: Leo navigates the user through the application and business process by pointing to the user to the next step and providing necessary support information and guidance. 

c)    NEW! 'Side by Side' mode:   Provides users with online access to the Leo web catalog on their mobile devices.  The web catalog offers a search engine to easily find wizards.  Each wizard automatically generates a web page with a step-by-step description of the actions.

With Leo Performance Support, you can feel confident that your employees have access to just-in-time knowledge, on the device of their choice, that enables true learning at the moment of need. 

These capabilities allow organizations to boost employee performance as well as tranforming the customer’s experience, including the way they onboard, train, up-sell and cross-sell, and service the customer.  The results: increased employee productivity, reduced costs, and speed time to revenue. 

See how Leo can help you get the job done - request a demo today!

 

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Topics: Employee training, Performance Support


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