Electronic health records (EHRs), such as Epic EHR, are a necessary tool for improving and enhancing the safety and quality of today's healthcare, but complications ranging from regulatory requirements to employee training can severely hinder user adoption. Meeting implementation deadlines and demonstrating meaningful use frequently requires hundreds if not thousands of physicians, nurses and supporting staff to be trained quickly and comprehensively.
The goal of educating and training caregivers on EHR is challenging for many reasons. One of the primary issues is the lack of time the average physician has in their daily schedule for activities such as training. The traditional method of educating physicians on EHRs was to have them complete lengthy e-learning modules or having them participate in one-on-one training, which proved to be time consuming and expensive.
With such a large constituent to reach and increasing HIPAA and compliance requirements, healthcare providers have identified the need for a learning solution that will be (1) easy to use and (2) be able to be accessed on-demand as well as (3) addressing process and compliance requirements.
The need to provide on-demand learning for a variety of different functions and audiences within the EHR has led healthcare providers to technologies such as performance support systems (PSS). These platforms allow EHR users to continue learning while they work, by providing real-time guidance on any area within the EHR. The PSS also ensures that the process is executed in accordance with policy by alerting users when an error and been made. More sophisticated solutions such as Leo Performance Support will even automate these processes.
These solutions dramatically cut time to proficiency for any user, reduce human error, and improve the quality of care provided - not to mention maximizing EHR ROI. Let's take a closer look at how this works:
Leo Performance Support System
The Leo performance support system assists users in all their moments of need, directly within the EHR application, in real time. Leo allows users to pick the type of support they want to receive by selecting:
a) 'Guide Me' mode: Leo navigates the user through the application and business process by pointing to the user to the next step and providing necessary support information and guidance:
b) 'Do It' mode: Leo automates many tasks for the user by controlling the user’s mouse and keyboard and drives the target application to complete the desired task:
With the significant investments of time, labor and budget resources required to implement EHR, healthcare providers are turning to technologies, such as performance support, to remove barriers and expedite user adoption. These platforms meet the needs of on-the-job training as well as addressing process and compliance demands – playing a key role in realizing the benefits of EHR investment and meeting meaningful use initiatives.
Kryon Systems is committed to assisting organizations realize their key performance indicators (KPI) by providing performance improvement solutions which support both the end-user and IT automation efforts alike. To this end, we offer a comprehensive solution to the business user in the form of Leo Performance Support as well as a cost-effective answer to efficient process execution with Leo Robotic Process Automation (RPA).