Performance Support...why isn't everyone using it?

Ironically, the learning professional's favorite new learning solution is less about learning.  While traditional training methods focus on workers learning new skills, Performance Support is much more about getting the job done by making work easier, less error-prone, more efficient, and of higher quality.  The outcomes of which directly impact not only L&D, but also many other departments in the organization such as business operations, sales, and customer service. 

This begs the question: If performance support benefits so many different areas of the organization…why isn’t every company using it?

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Topics: Learning & Development, employee performance, Sales Operations

How to Kick-Start Performance Support and Other Hot Topics

Last week, we had the pleasure of attending the eLearning Guild's first annual FocusOn Learning Conference in Austin, Texas.  It was a great event and we enjoyed sitting in on a number of thought-provoking, highly informative sessions led by some of the industry's most celebrated leaders, as well as presenting some amazing sessions of our own (a warm thank you to everyone that attended!). 

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Topics: Employee training, Learning & Development, employee performance

10 Things to Consider for a Successful Application Rollout [Infographic]

The right enterprise software has the potential to transform your business if implemented properly, but as we've previously discussed, deploying a new system in your organization can be a terrifying experience.  All too often, the focus lies on the initial decision for which system will be selected and the end results of the implementation project are overlooked. The initial enthusiasm about all the time and cost savings the solution will provide is soon swapped by the scary realization you now need to rethink and address each and every routine and individual need that will be affected by the change. 

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Topics: Enterprise applications, Employee training, employee performance

7 Challenges that Keep Operations Managers Up at Night

If you are an operations manager and you are reading this post, it is a safe bet to assume that the hour is late.  What other time could you possibly find to fit in some 'light' reading? And you are probably feeling guilty too.  After all, you have numbers to crunch and a million things to think about, resolve, plan, prepare, schedule, report.  But please keep reading, because I have some ideas to help you achieve your targets.

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Topics: employee performance, Sales Operations

4 Reasons to Use Performance Support to Get More out of Employee Coaching

I have fond memories of my first manager, at my very first job.  Her name was Jessie.  I was 22 years old - fresh out of college, fearless and ready to conquer the world. Even with zero real-world experience, I was pretty sure that I knew all the answers.  Stop smirking.  So Jessie pretty much had her work cut out for her.  And while she could have rolled her eyes and shoved me off my high horse, she didn't.  Instead she chose to take me under her wing and coach me.

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Topics: employee performance

Telecoms Crack Down on these 8 KPIs with Performance Support

Successful organizations have a clear picture of their overall objectives and goals for their business. In the telecom industry, this generally requires a balance of maximizing profits, maintaining high levels of customer satisfaction, retaining high-performing staff, recruiting new talent, and driving new business.

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Topics: Contact Centers, employee performance, customer service

10 Ways to Help Your Team Perform Better

As managers we look at KPI (key performance indicators) to measure how well our teams are doing compared to the targets set for them.  Yet rarely is every member of the team performing at, or even better, above expectations.  So how can you help your team to perform better?  We've listed our Top 10 ways below:

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Topics: Employee training, employee performance, Sales Operations

How to Simplify the Way We Work

Do you sit in meetings, with your stomach sinking and your head-spinning, as more and more technologies are discussed - big data, smart data, cloud computing, distributed computing, intelligent processes - knowing that in the end you will be asked to grasp, evaluate and employ the latest and greatest?

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Topics: employee performance, Sales Operations

Do You Empower Your Employees to be Your Company's Superheroes?

They might not walk around in capes, masks, and costumes, but your employees are the superheroes of your organization.

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Topics: employee performance

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