Performance Support...why isn't everyone using it?

Ironically, the learning professional's favorite new learning solution is less about learning.  While traditional training methods focus on workers learning new skills, Performance Support is much more about getting the job done by making work easier, less error-prone, more efficient, and of higher quality.  The outcomes of which directly impact not only L&D, but also many other departments in the organization such as business operations, sales, and customer service. 

This begs the question: If performance support benefits so many different areas of the organization…why isn’t every company using it?

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Topics: Learning & Development, Performance Support, employee performance, Sales Operations

How to Kick-Start Performance Support and Other Hot Topics

Last week, we had the pleasure of attending the eLearning Guild's first annual FocusOn Learning Conference in Austin, Texas.  It was a great event and we enjoyed sitting in on a number of thought-provoking, highly informative sessions led by some of the industry's most celebrated leaders, as well as presenting some amazing sessions of our own (a warm thank you to everyone that attended!). 

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Topics: Employee training, Learning & Development, Performance Support, employee performance

Are You Ready to FocusOn Performance Support?

The time to FocusOn performance support has arrived! Join us at the eLearning Guild's FocusOn Learning Conference and Expo, June 8-10, in Austin, TX.  This inaugural year of FocusOn Learning explores three topics that today’s learning professionals need to understand and incorporate into their work: Performance Support, mobile, and video.  FocusOn Performance explores the latest and greatest performance support strategies, practices, and technologies that are transforming how organizations approach supporting their workforces.  

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Topics: Learning & Development, Performance Support

3 Tips for Recruiting and Retaining Top Insurance Industry Talent

People don't exactly think of insurance as the most glamorous industry to work in. They tend to associate a job in insurance with their uncle Irving; who is boring, bespectacled and about a hundred years old.  So it doesn't come as any great surprise that the biggest trend influencing hiring and employment in the insurance industry is the generational shift that is taking place as so many current employees are rapidly reaching retirement age. 

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Topics: Employee training, Learning & Development, Performance Support, insurance

Performance Support: The Best Tool to Improve Hotel Operations and Maximize Revenues [Webinar]

Have you recently implemented a property management system, but aren't seeing the results you expected?  We've identified 3 key reasons:

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Topics: Employee training, Learning & Development, Performance Support, customer service, Operations, Hotel Operations

Building the Business Case for Performance Support and Other Hot Topics

We had the pleasure of attending the eLearning Guild's annual Performance Support Symposium in Austin, Texas last week.  It was a great show and we had the opportunity to attend a number of highly informative, thought-provoking sessions led by some of the industry's most renowned leaders, as well as presenting some fabulous sessions of our own (thank you to everyone that attended!). 

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Topics: Learning & Development, Performance Support

The Countdown has begun for Performance Support Symposium 2015

It's almost that symposium time of year! Join us at the Performance Support Symposium 2015, June 10-12, in Austin, TX, to explore the latest and greatest strategies, practices, and technologies being used to deliver performance support.

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Topics: Learning & Development, Performance Support

Three Takeaways from Learning Solutions Conference 2015

It was hard not to name this post "What We learned at Learning Solutions 2015!"  That being said, we learned a lot.  The conference was highly educational, with a variety of fabulous sessions and excellent vendors on the floor.  Our favorite part? Meeting with like-minded individuals that are as passionate as we are about making learning and training more effective and efficient.
Here are three important takeaways we would like to share with you:

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Topics: Learning & Development

Losing Money on Employee Training? Performance Support to the Rescue

Do any of these scenarios sound familiar?

"I know we learned it, but I forgot" -S. Smith, new hire

"We ran out of time and the instructor said it was okay because that issue didn't come up very often" -L. Johnson, new hire

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Topics: Enterprise applications, Employee training, Contact Centers, Learning & Development

Why Performance Improvement Doesn't Happen After Change

You followed all the steps of a well thought-out and carefully designed change management plan: Business goals were identified, change-related fears were alleviated, management took charge, the changes were implemented, and employees were well-trained. So why aren't you seeing performance improvement?

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Topics: Enterprise applications, Learning & Development

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