Employee Onboarding: So you hired them…what now?

Do you remember your first week at your job? How did you feel? Excited or apprehensive? Confident that you had all the required job skills? Or overwhelmed by new software programs you would need to learn? How did you feel after three months? Or after six months?

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Topics: Contact Centers, Learning & Development

Performance Support Symposium 2014 was a great success

We have just returned from the Performance Support Symposium 2014 in Boston and we are very excited to have participated in this important event. During the event we had the great pleasure to hold two discussion sessions in front of members from hundreds of organizations, who have already implemented or are about to implement performance support solutions within their organizations. During the sessions we covered the Do’s and Don’ts of Performance Support and presented various tools, tips and real life case studies.

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Topics: Learning & Development

Don’t keep your customers waiting! How to provide immediate answers to customer questions

“Can I put you on hold for just a minute?”… If there are questions that customers calling a contact center despise, this is surely at the top of the list. You see, customers know that the problem that lies behind this question is the fact that the CSR simply doesn’t know the answer to the question that he/she was asked.

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Topics: Contact Centers, Learning & Development

Selling Performance Support: Building Stakeholder Buy-in. A free white paper by Marc Rosenberg.

“The potential for performance support has never been greater. But selling performance support, especially if it is new to the organization, comes with unique challenges…”

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Topics: Learning & Development, Leo in the News

Go Performance Support

Do you find it hard to understand or explain what Performance Support is all about?

Why any organization needs Performance Support, desktop guidance and automation?
When is the right time for your organization to add Performance Support?
What should you expect from your selected Performance Support solution?

We made this infographics to help your better understand and explain it in your organization.
Click here to download the PDF version.

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Topics: Learning & Development, Leo in the News

Leo Performance Assurance - Review

There are many compelling reasons to use performance support in the learning arena, where the demand for greater efficiency and better performance is increasing, and in almost every front-line operation, where higher productivity, fewer errors, reduced costs, and improved customer satisfaction are driving today’s successful businesses. Leo represents a new and proven way to go—beyond just helping people learn how to do the work, but to actually getting the work done.

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Topics: Learning & Development, Leo in the News

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