Is Onboarding Dead?

The complex process of hiring, welcoming, orienting and educating a new employee is collectively referred to as ‘Onboarding’ and it's considered to be vital to the success of a new hire. At Kryon Systems we tend to agree and even wrote a whole eBook on the five steps to a successful onboarding process.  So why pose the question, "Is onboarding DEAD?"

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Topics: Employee training, Onboarding

A Practical Guide to Hiring and Training Your Seasonal Agents

Winter, spring, summer or fall
All you have to do is call
And I'll be there, yeah, yeah, yeah.

Whether it's October-December, February-March, or April-July, for many companies seasonal spikes drive a lot of business and are a welcomed opportunity for increasing sales. However, seasonal peaks can also present a huge challenge when it comes to balancing agent workloads.  To handle these spikes, you’ve probably needed to hire seasonal agents to supplement your regular contact center teams.

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Topics: Employee training, Contact Centers, Onboarding

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