Contact centers around the world experience exceptionally high attrition rates.
According to Response Design Corporation, in 2009 contact center’s employee turnover has reached 26%.
A more recent study, from 2011 showed attrition rates of 21%, while noting that these rates are constantly rising. Of course these numbers vary by sector, region, and the classification of the employee (e.g. turnover for part-time employees are approximately 33% annually).