Ironically, the learning professional's favorite new learning solution is less about learning. While traditional training methods focus on workers learning new skills, Performance Support is much more about getting the job done by making work easier, less error-prone, more efficient, and of higher quality. The outcomes of which directly impact not only L&D, but also many other departments in the organization such as business operations, sales, and customer service.
This begs the question: If performance support benefits so many different areas of the organization…why isn’t every company using it?
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