Kryon Recognized as a Leader in NelsonHall’s NEAT Vendor Evaluation of 11 Top IA (Intelligent Automation) Platforms

Kryon’s full-cycle automation solution was categorized as a leader and high achiever in the recent NelsonHall NEAT (Evaluation & Assessment Tool) vendor evaluation of Intelligent Automation (IA) platforms.

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Topics: Robotic Process Automation, RPA, intelligent automation, Analyst Reports, automation, NEAT, NelsonHall

Seeing the Future of Contact Center Automation at CCW Europe

In our incredibly fast-moving and highly competitive economy, any business that wants to remain ahead of the pack knows that customer satisfaction is one of the main keys to increased revenues and greater profitability. This is especially true for enterprises where contact centers play a pivotal role in their business model.

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Topics: Contact Centers, Robotic Process Automation, RPA, Call Center, automation

Kryon Automation Suite is Runner Up for the Most Disruptive Technology of the Year at CCW Europe 2019

 

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Topics: Robotic Process Automation, RPA, automation

Kryon RPA – the One to Trust for GDPR Compliance

The European Union’s (EU) General Data Protection Regulation (GDPR) came into force on 25 May 2018 and is quite rightly seen as one of the most stringent data privacy regimes ever devised. And while it’s true – in today’s fast-moving business environment – that every enterprise wants its name to be at the forefront of the public’s consciousness, flouting the GDPR is likely to result in being splashed across the front pages of the newspapers for all the wrong reasons.

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Topics: Robotic Process Automation, RPA, GDPR, automation

Meet the Kryon AI Booster - Turbocharging for Robotic Process Automation

Imagine that one of your end customers sends a handwritten feedback letter to your company’s email. The AI Booster springs into action, extracting the handwritten text using enhanced optical character recognition (OCR) and turning it into printed text. This text then undergoes additional processing by a form recognizer. Finally, advanced text analytics comes into play, assigning an accurate sentiment score to the extracted content. At this point, Kryon RPA invites the robots to join the party. If the customer’s sentiment is defined as negative, a Kryon RPA robot immediately fires off an automated alert to the customer service manager, enabling prompt resolution to turn an unhappy customer into a delighted one. Similarly, if the customer’s sentiment is assessed as positive, the robot adds his or her name to a list of satisfied customers for future reference.

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Topics: Robotic Process Automation, RPA, GDPR, automation

5 Tips to Implementing Attended RPA: Forrester's Guide to Doing It Right

RPA (Robotic Process Automation) is opening up new opportunities across the business world – with its ability to deliver efficiencies and eliminate some of the more repetitive and manual tasks.

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Topics: Robotic Process Automation, RPA, Attended RPA, automation

Training In RPA, part 4 - The Buck Stops Here: Managing RPA's Impact on the Workforce

This is post 4 of 4 posts. See also: Be Your Future, RPA and the Horse Carriage, and Back To School.

A recent episode of Last Week Tonight by John Oliver talks about how worried workers are that robots will take their jobs. While John Oliver puts a humorous spin on it, the anxiety is real.

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Topics: Robotic Process Automation, RPA, Kryon Academy, automation

Training In RPA, part 3 - Back to School: Continued Education as Part of Business as Usual

This is post 3 of 4 posts about RPA. See also: Be Your Future and RPA and The Horse Carriage

Changing how people learn: According to Deloitte’s 2019 Global Human Capital Trends report, this is the single most significant trend in human capital today. Enterprises need to adjust how employees within their organizations undergo training and obtain skills – on a broad scale.

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Topics: Robotic Process Automation, RPA, Kryon Academy, automation

Kryon RPA - So Easy a Child Can Do It

Here at Kryon, we take great pride in how easy it is for anyone to use our robotic process automation (RPA) solutions. In fact, we often say – and only partly in jest – that our solutions are so straightforward that even a child can build a fully-functioning automation wizard and be up and running in no time at all.

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Topics: Robotic Process Automation, RPA, Process Discovery

Training In RPA, part 2 - RPA and the Horse Carriage

This is post 2 of 4 posts about Training in RPA. See also: Be Your Future

Perhaps RPA (robotic process automation) can be compared to the introduction of the automobile. You can argue its advantages or worry about its disadvantages. But you can’t deny that the elimination of the horse carriage and invention of the automobile had a disruptive, almost ubiquitous impact on society and on the workplace – changing people’s jobs and creating new positions. True, you no longer needed coachmen. But you began to need bus drivers and conductors. Distances shrank, the world became smaller, and new opportunities and business partnerships became a reality.

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Topics: Robotic Process Automation, RPA, Kryon Academy, automation

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