Robotic Process Automation: 8 Guidelines for Effective Results

Looking to cut costs or shorten processes? Most of us assume the answer should involve robots.

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Topics: Robotic Process Automation, RPA, Process Discovery, Gartner

Kryon Process Discovery™: What It Is and What It Isn’t (Clue, It Isn't Process Mining)

Maximizing ROI is what every company strives for. The Kryon Process Discovery™ tool helps enterprises meet that goal by overcoming one of the biggest obstacles to the successful use of Robotic Process Automation (RPA): identifying and choosing which tasks to automate.

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Topics: Robotic Process Automation, RPA, Process Discovery

How Kryon’s RPA Solutions Help Contact Centers Meet Rising Customer Expectations

If you work in a contact center – or work with people who do – then you already know how challenging it is to be a customer service representative (CSR) today. There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How RPA Empowers Contact Centers to Address Today’s Key Challenges

We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How Kryon Empowered AIG to Raise the Bar for Customer Service

For today’s insurance companies all over the world, customer service representatives (CSRs) play a critical role. Not only do these employees impact customer satisfaction, but their one-on-one interactions with clients are full of opportunities for up-selling and cross-selling insurance policies.

By offering fast, attentive, and friendly service, CSRs help insurers increase their profits while keeping customers happy. And because they are often burdened with repetitive, rules-based processes that can be time-consuming and disruptive, they - and the insurance companies that employ them - can benefit from the increased accuracy and productivity that Robotic Process Automation (RPA) offers.

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Topics: Robotic Process Automation, RPA, insurance, Call Center, unattended automation, case study

CTO Insights: How Kryon Tackled the Challenge of Process Discovery

The product of Kryon Process Discovery™ is so new and groundbreaking that sometimes it’s easy to forget that the idea of Process Discovery has actually been with us for decades. Those in the fields of artificial intelligence and process management have long speculated on ways to automatically identify work processes and streamline the process of automating them.

But until 2018, no RPA provider had created such a product.

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Topics: Process Discovery

Kryon Achieves ISO 27001 Certification

For many companies that are considering automating their work processes, information security is a major concern.

And with good reason.

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Topics: Robotic Process Automation, RPA, RPA Security, ISO Certified

Attended, Unattended, and Hybrid Automation: Which One for Which Process?

There are few aspects of robotic process automation (RPA) that are more important for a business to understand than the differences between attended and unattended robots. Not only are these differences key to making sense of how RPA works, but having a sense of what they are and what they do is essential in order to choose the right solution for the right scenario.

Both attended and unattended robots can automatically perform processes based on a set workflow and – with today’s more advanced solutions – their built-in artificial intelligence. But the two types of robots are activated differently, they communicate with humans differently, and they run on different computers. And while most RPA providers offer attended automation (performed by attended robots), unattended automation (performed by unattended robots), or both, Kryon stands out for its uniquely useful Hybrid Automation solution in which both kinds of robots work together.

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Topics: Hybrid RPA, Attended RPA, Unattended RPA, unattended automation, attended automation, hybrid automation

A Fresh Look at the Limitations of RPA in 2019

As many people and businesses around the world focus on new possibilities for the coming year, there is something to be said for a healthy dose of skepticism. For us at Kryon, a recent article on Forbes.com called The Big RPA Bubble got our attention, raising important points about some common misunderstandings and unrealistic expectations regarding enterprise automation. The article expressed some skepticism, but it also reflected some of the important capabilities of today’s RPA solutions and the ways companies can leverage them. Yet while it pointed out some of the gaps between what people expect RPA to do for their companies and the impact it actually has, it didn’t delve into the ways emerging technologies can narrow those gaps.

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Topics: RPA, Attended RPA, Unattended RPA, Process Discovery, RPA Predictions

CTO Insights: Decentralized RPA & Other Predictions for 2019

Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted. When we stop marveling at – for example – virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create.

But if we combine elements of new technologies in innovative ways, we can create products with even more amazing (and practical) abilities.

I believe that is where the future of RPA lies, and I think we’ll start to see more of it in the coming year. Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. That’s why 2019 is the year we will start to see the decentralization of RPA. 

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Topics: Robotic Process Automation, RPA, Attended RPA, Process Discovery, RPA Predictions, CTO

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