Regine Lampert

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How RPA Empowers Contact Centers to Address Today’s Key Challenges

We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation, advanced call center technologies

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