Robotic Process Automation (RPA) provides the technology to transform your business at scale. You've heard about its considerable benefits from your IT development department, service providers and the media. Undeniably your next business plan must include an automation strategy for improving business processes, but how do you know which of the RPA tools available will best support your business needs?
As a business leader you understand that a strong business case is one that can demonstrate significant value to the entire organization and not just one department or entity. How you leverage your RPA strategy is critical to gain buy-in from upper management and can even be the deciding factor. Keeping this in mind, look for multi-faceted solutions that offer a wider range of automation solutions and cover more automation processes – enabling you to show RPA's full impact and worth to the organization as a whole.
RPA implementations are flexible enough to solve many business use cases and the solution you choose may also serve dual purposes. For example, using the Leo RPA authoring environment, you can also create task automation scenarios that automate tasks for your human users.
What this means is once you have offloaded rules-based tasks to your virtual workforce, you then can leverage the same Leo platform to deliver task automation to your existing human workforce. This can be very useful for supporting business users post RPA deployment, to deliver fast and efficient training, reduce human error, and improve operational performance in the front office – not to mention maximizing ROI.
How to realize greater ROI from your RPA Investment
At Kryon systems, we recognize that organizations face additional business challenges that may not be 100% resolved by RPA. These challenges may include:
- Moving to a new system for improved benefits
- Upgrading systems to a new version
- Changes in applications due to mergers and acquisitions
- Transitioning business processes to/from a service provider
- High attrition rates
There may also be further objectives such as increasing employee productivity, reducing human errors, improving customer service and reducing help desk calls, etc. In these instances, the goals remain the same: to improve business performance and minimize workforce costs.
With Leo, RPA is not the only tool in the toolbox to help you achieve these goals. The Leo platform also provides end-user performance support that helps users navigate business applications and accomplish any task, quickly and error free by using in-application guidance and task automation. This dramatically cuts time to proficiency for any user operating new applications or software release, reduces errors, increases productivity and improves job satisfaction. Let's take a closer look at how this works:
Leo End-User Performance Support System
The Leo performance support system (PSS) assists users in all their moments of need, directly within the business process, in real time. Leo allows users to pick the type of support they want to receive by selecting:
a) 'Do It' mode: Leo automates many tasks for the user by controlling the user’s mouse and keyboard and drives the target application to complete the desired task.
b) 'Guide Me' mode: Leo navigates the user through the application and business process by pointing to the user to the next step and providing necessary support information and guidance.
In both scenarios, Leo helps users get the job done and allows businesses to achieve their KPIs. Watch these short video's to see Leo PSS in action:
When building your business case for RPA: consider the bigger picture. Look for vendors that offer flexible, value-added solutions that can support multiple departments to provide better business results, increase ROI, and benefit the organization as a whole.
Kryon Systems is committed to assisting organizations realize their key performance indicators (KPI) by providing performance improvement solutions which support both the end-user and IT automation efforts alike. To this end, we offer a comprehensive solution to the business user in the form of Leo Performance Support as well as a cost-effective answer to efficient process execution with Leo Robotic Process Automation (RPA).