Most industries experienced upheaval in 2020, but healthcare bore the brunt of unprecedented change. The onset of a global pandemic brought tremendous logistical challenges along with a surge in patient service requests. It wasn’t just patient care that required increased attention but the data collection and management that goes along with tracking a major health crisis.
COVID-19 Accelerated the Need for a Digital Workforce
COVID-19 demanded the industry enact major operational changes without the luxury of lengthy planning and implementation stages. Increased workload and a diminished workforce required that healthcare companies consider digital transformation whether they were ready or not. Suddenly the spotlight was on Robotic Process Automation (RPA).
RPA works to support staff by alleviating them of repetitive, time-consuming tasks so they’re free for critical operations that require a human touch, such as customer service, technical support, and patient care. Just a few examples of healthcare processes that are ripe for automation include scheduling, inventory management, claims processing and data analysis.
RPA Helped Healthcare Staff Manage the Surge in Time-Consuming Tasks
Some healthcare organizations adopted RPA to help them deal directly with the effects of the pandemic. In one use case, Clalit Health Services, the largest healthcare maintenance organization (HMO) in Israel with 4.5 million members, implemented Kryon’s Full-Cycle Automation solution to process, verify, and upload COVID-19 testing data from eight separate laboratories to a centralized database, vastly increasing test results efficiency. The automation solution was created and ready to be implemented in approximately 12 hours. Rapid deployment and scalability are non-negotiable when business disruption happens on a global scale.
Clalit also used Kryon’s V-Bot to automate the scheduling of two-visit COVID vaccination appointments for more than 100,000 patients per day. V-Bot uses vaccination priority parameters so patients can self-schedule their appointments while administrative staff focuses on patient service. It’s one of the reasons Israel leads the world in COVID vaccination efforts.
Brazil’s Ministry of Health faced the challenge of collecting, processing, analyzing, and aggregating COVID-19 data from more than 7,500 hospitals across Brazil’s 27 states. Not only was the data collection and processing time consuming, but patient privacy laws required the extra steps of encryption/decryption and removal of personal patient data. By automating these processes, RPA increased efficiency, reduced errors, and allowed doctors, nurses, admin and IT staff to return to other mission-critical duties.
A Holistic Approach to RPA Will Maximize Your ROI
Although the COVID crisis has increased awareness of the benefits of RPA, it’s up to healthcare organizations to use it effectively. A recent survey on Intelligent Automation from Deloitte discovered that just 13% of companies responding utilize 51+ automations. For enterprise-level organizations, this speaks to a vast under-utilization of RPA. Process discovery is one way companies can increase the return on their automation investments.
Process discovery examines all of the processes that can benefit from automation throughout an organization. While that discovery used to take months of working with highly specialized consultants, it’s now almost entirely automated. Kryon’s Real-Time Process Discovery observes processes as they happen to determine exactly how they’re performed and whether automation is appropriate. Looking at the entirety of a company rather than a single department allows for a holistic solution that will show significant improvements in efficiency, error reduction, and patient satisfaction throughout the organization.
Take Charge of Digital Transformation Before It Becomes Crisis Management
The worldwide vaccination initiative offers hope that the pandemic may soon be behind us, but there is no guarantee that another unexpected health crisis won’t once again strain our most important resources. By taking charge of digital transformation before it turns into crisis management, organizations create insurance against disruptions of the future. Don’t let emergency conditions limit your choices. The time for healthcare companies to embrace RPA is now.
Intelligent Automation Leads to a Happier, Healthier Business
Automation is the future of business, especially in a world where time is our most precious commodity. Instead of a stopgap solution to correct immediate issues, companies should look to RPA to change how they do business, creating a level of support for their most overburdened employees, streamlining critical processes for customers and staff alike, and ensuring greater accuracy, faster processing, and less time spent fixing problems.
The benefits of RPA go beyond financial savings and man-hours saved. Man-hours saved means more time for you and your employees to pursue creative, strategic activities that move your business forward. Financial savings from time and error-reduction could fund programs that benefit your company and staff. Faster processing times equals increased customer satisfaction, which means repeat business, referrals, and steady growth.
If the pandemic has taught us one thing, it’s that we’d all like more time. The question is, what will you do with yours? To learn more about how Kryon Full-Cycle Automation can move your healthcare business forward, schedule a remote demo today.