CCW Europe, part of the Customer Contact Week (CCW) event series, was held this week in Amsterdam. Over 300 attendees were there to get the inside scoop on the latest customer contact developments from around 70 expert speakers, as well as to take advantage of some amazing networking opportunities with the industry’s movers and shakers.
In this year’s hard-fought CCW Excellence Awards, Kryon was honored to take second place for vendor with the most Disruptive Technology of the Year, coming in just behind PolyAI. The other contenders were Guuru, Ocado and Cosmote. Congratulations to one and all!
The leadership and innovation of the Kryon Automation Suite for RPA in the contact center is not new. This achievement represents an additional third-party endorsement of our strategy to shake up the market with creative RPA solutions that make contact centers a winning proposition all around.
Kryon’s AI-powered RPA solutions confront the challenges facing contact centers head on, helping them deliver a superior employee experience and customer experience, as well as reaping bigger profits from reduced handling time. CCW recognized Kryon for its one-of-a-kind full-cycle RPA solution which makes automating processes user-friendly, flexible and comprehensive. They enable enterprises to create virtual workforces that increase processing efficiency, reduce errors and cut operational costs by planning and implementing automated processes.
From Process Discovery™ – the only tool of its kind that can quickly identify and automate the processes that are best suited for automation and scaling up RPA projects – to Unattended, Attended or Hybrid automation, Kryon enables your customer service representatives (CSRs) to offer a faster, more reliable, and more personal service. This has the crucial effect of increasing productivity and agent motivation, leading to a corresponding reduction in employee turnover. And last, but by no means least, quick access to the right customer information helps CSRs to maximize business profits through upselling and cross-selling.
But don’t just take our word for it – or CCW’s! Why not see for yourself?
To learn more about transforming your contact center’s performance with Kryon, check out these call center use cases or schedule a live demo.