We are thrilled to announce that Kryon Systems is recognized as a sample vendor for Robotic Process Automation (RPA) in the recent Gartner Hype Cycle for Communications Service Provider Digital Service Enablement, 2016 (1). “We feel Kryon Systems’ inclusion on the short list of Gartner’s sample vendors validates our strategic direction to provide intelligent robotic process automation solutions to industry verticals,” states Bibi Rosenbach, CEO at Kryon Systems.
For those unfamiliar with it, Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and their potential to solving real business problems and exploiting new opportunities. Clients use Hype Cycles to get educated about the promise of an emerging technology within the context of their industry and individual appetite for risk. Each Hype Cycle drills down into the five key phases of a technology’s life cycle. The categories are: Technology Trigger, Peak of Inflated Expectations, Trough of Disillusionment, Slope of Enlightenment, Plateau of Productivity (2).
Generally speaking, reaching the "Peak of Inflated Expectations" means that Gartner thinks a technology is at least two to five years, maybe even five to 10 years, from the “Plateau of Productivity,” where mainstream adoption starts to take off. However, if you take a look at July’s Hype Cycle for Communications Service Provider Digital Service Enablement you will see that while RPA has reached the “Peak,” Gartner has labeled the technology as having less than two years to mainstream adoption. “We believe this certainly validates the importance and value that organizations can realize by implementing a robotic process automation solution and feel this affirms Kryon Systems’ dedication to innovation and delivering competitive edge,” says Rosenbach.
The Gartner Hype Cycle for Communications Service Provider Digital Service Enablement identifies capabilities that communications service providers need to adopt to implement successful digital service initiatives (1). Amongst other new technologies, RPA is mentioned as a technology that has the potential to significantly impact organizations that are labor-intensive such as consulting, business process outsourcing (BPO) and shared services.
According to the report, "RPA allows organizations to automate work from being manual and to look at new ways to automate work to deliver business outcomes.” Gartner identifies specific benefits that can be realized from robotic process automation, including the following:
- RPA tools do not make keying errors.
- Automated work is time-stamped, trackable and auditable.
- RPA software costs less than employees for comparable workloads.
- Automation potentially reduces the need for multilingual capabilities.
- RPA tools can be deigned to operate 24/7.
- RPA can address the problematic issue of staff attrition.
- RPA can help mitigate the impact of wage inflation seen in most offshore locations (1).
Gartner rates RPA benefits as ‘high’ and the market maturity as ‘adolescent.’
“We are witnessing very strong traction in the market for industry-specific, business processing automation solutions that meet the increasing needs of our customers,” affirms Rosenbach. “With increased costs and complexity, companies are looking for ways to improve employee productivity more effectively by shifting them away from repetitive and labor-intensive tasks. By using Leo RPA, clients can easily offload their rule based, mundane, repetitive processes to a robotic workforce—ensuring efficient and accurate completion of business processes.”
(1) Gartner, Inc. "Hype Cycle for Communications Service Provider Digital Service Enablement, 2016" by Amresh Nandan and Neil Osmond. July 7, 2016(2) http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp
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