It was undying friendship, or so I thought. You see, Google and I go way back – eighteen years to be precise – and throughout the years our relationship has only gotten stronger and better. Google has always been there for me: at work, when I need help finding the right information or I'm having trouble learning something new; at home, when I can't remember how many tablespoons are in a cup; in the car, when I've managed to get myself lost; and even at the doctor's office, Google has been the one to support me and let me know that everything will be okay.
But even with my dependable friend by my side, I've found myself wasting too much time searching for the right information. And I'm in good company. A recent survey revealed that it takes up to 8 attempts to find an accurate search result and IDC data shows that the knowledge worker spends about 2.5 hours per day-or roughly 30 percent of the workday-searching and gathering information. Put another way, businesses hire 5 employees but only 4 show up to work; the fifth is off searching for answers, but not contributing any value.
So what is a good worker to do? I was sitting in my office, staring at the screen, and contemplating on how I could hope to work faster, more proficiently, without making mistakes, and still manage to do meaningful work. That's when, figuratively speaking, my soon-to-be new best friend Leo, held out his (her?) robotic hand and offered to help me.
With Leo robots, processes that previously entailed repetitive, boring, and time consuming searches across different websites, systems, applications, etc., can now be accomplished quickly, efficiently, without errors and, more importantly, employees are free to focus on more creative, strategic, and fulfilling roles and activities.
To give you an idea of how Leo robots can help your organization improve processes that have your employees wasting precious time searching for information, here are some specific use cases:
- A leading insurance company needed to reconcile Excel files with the pdf documents, verify/approve payments and then enter the information in the ERP system. Since weekends, holidays and typhoon days are non-work days they also needed to collect data from weather websites to learn about typhoon warnings and determines if to run the process or not. Manually, this process took 1 ½ -2 hours per customer to execute. Using Leo robots, each payment is processed in 20 minutes saving thousands of FTE hours/year.
- A leading bank's Know your customer (KYC) process required agents to search multiple applications and systems in order to identify and verify the identity of its clients. Using Leo, the bank was able to significantly reduce the amount of time to complete this process.
- A leading insurance company needed to go to 26 different bank websites to check the account status in each and verify/update that claims payments were made appropriately. Manually this process took 4 days a month to complete. With Leo it is done in 2 hours.
- A leading logistics company needed to visit multiple websites in order to search for the best shipping price quote to propose to its customers. The company was able to reduce its agents' call handling time from 2-3 hours to 2-3 minutes using Leo robots.
The bottom line: Do you want to stop wasting time finding the information you need? If so, embrace a Leo robot as your best friend and you too could start focusing on what’s important at work: getting more meaningful work done.
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