Looking to cut costs or shorten processes? Most of us assume the answer should involve robots.
And, in fact, robotic process automation (RPA) implementation is growing at an insane rate. According to Gartner's report , “by 2020, automation and artificial intelligence will reduce employee requirements in business shared-service centers by 65%”.
Yet, a significant number of enterprises attempting RPA are less than thrilled with the results. The problem? It turns out that – when it comes to RPA – there are several issues that can put spokes in the proverbial wheels.
Before You Get Started
Gartner points to three key challenges in implementing RPA successfully. To quote Gartner’s research:
- “Tactically focused robotic process automation (RPA) projects may improve quality and decrease activity cycle times by assisting or removing labor in or from activities. Cost reduction by eliminating head count is cited as a benefit of RPA; however, if employees are moved to other tasks, this area of cost reduction is not always acheived as planned.
- The proliferation of automation and artificial intelligence tools and options continues to grow, which introduces a steep learning curve and general confusion around the term “RPA,” along with the benefits it presents.
- One software tool is unlikely to solve every unautomated activity in your organization.”
Do It Right! Here’s How
There are clear methods for conducting an RPA implementation correctly. Gartner’s report outlines the following guidelines to obtaining optimally effective results:
- “Formalize an Enterprise Automation Roadmap (EAR).
- Aspire for revenue generation, but act on short-term results rapidly.
- Formalize IT teams’ involvement as early as possible to maximize business outcomes.
- Create a joint IT and Business RPA team.
- Get external help and build internal skills for RPA.
- Build the business case for RPA.
- Communicate what RPA means to your organization.
- Visualize the cycle of a robot deployment.”
Getting Robots to Do It Better
Many organizations fail to implement RPA effectively – even at the level of mistakenly identifying which of their business processes should be automated (this is exactly what Kryon’s Process Discovery™ does).
To drive business transformation through technology innovation, enterprise architecture and technology innovation leaders should take a look at Gartner’s best practices, giving them a good shot at ensuring their RPA implementations are a success.
To learn more about best practices in RPA implementation, read the research in Gartner's report.
Source - Gartner Inc., Robotic Process Automation: 8 Guidelines for Effective Results, 27 June 2018, G00355496