2021 Automation and Future of Work Report

No Ifs, Ands, or Bots About It: Employees Want More Automation

Posted by Vita Zlotova on Aug 18, 2021 8:40:57 AM

The fear that "robots are coming to take our jobs" has been around for a long time. But how do global workers really feel about automation on the job? We commissioned the Kryon Automation and the Future of Work survey, a global study of employees spanning a range of industries and job titles, to find out. Here’s what we learned.

Employees are Eager for Automation

All our respondents (100%) understand the value of automation; 46% see saving time on repetitive tasks as the primary benefit, while 39% believe it makes them more productive. Nearly everyone surveyed uses or plans to use automation at work in the coming year (97%), and still, 95% recognize other areas ripe for RPA. 78% of employees are ready for a digital twin to take over repetitive and time-consuming tasks.

This data shows that companies have only scratched the surface when it comes to implementing automation, and there are opportunities to get much more out of their RPA investment.

Repetitive Tasks Detract from Employee Happiness and the Bottom Line

A surprising 79% of people feel they waste 30% of their day or more on tasks better suited to robots. Think about that for a moment - a majority of employees say they spend a third of their day on work that a bot could easily handle.

Unrewarding work is a morale-killer, and this lost productivity directly impacts the bottom line. Imagine taking that time and investing it in areas that move the company and your workforce forward. What could your employees accomplish?

The Gift of More Time Benefits Everyone

When asked what they would do with more time in their workday, most employees said they want to get better at their jobs. Training and professional development (62%), engaging in creative problem-solving (52%), and planning/strategy (48%) top the list of ways they'd spend time compared to just 14% who would socialize more with colleagues.

Employees Want It Their Way

To get the most ROI out of their RPA, companies must take a holistic approach to automation. RPA can achieve greater productivity for employees across the organization, including accounting, HR, customer service, and much more. However, there is no one-size-fits-all solution when it comes to company-wide automation. When asked what tasks they'd most like bots to take over, employees overwhelmingly chose "repetitive tasks specific to my line of work." This answer underscores the need for highly customizable automation solutions and shows the importance RPA vendors must place on citizen developers.

87% See Automation as a Positive Addition to the Workplace

Automation holds the key to increasing employee satisfaction and productivity. By saving time on repetitive tasks, organizations can create a more rewarding job experience that makes employees want to stay. Instead of fearing robots, most employees look forward to having more time to improve their skills and performance and put their talents to use in more fulfilling ways.

The monetary benefits of RPA are well-documented, but it's time to recognize the rewards of creating satisfying work environments that bring the best out of employees.

You can read the report here.


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