Attended, Unattended, and Hybrid Automation: Which One for Which Process?

There are few aspects of robotic process automation (RPA) that are more important for a business to understand than the differences between attended and unattended robots. Not only are these differences key to making sense of how RPA works, but having a sense of what they are and what they do is essential in order to choose the right solution for the right scenario.

Both attended and unattended robots can automatically perform processes based on a set workflow and – with today’s more advanced solutions – their built-in artificial intelligence. But the two types of robots are activated differently, they communicate with humans differently, and they run on different computers. And while most RPA providers offer attended automation (performed by attended robots), unattended automation (performed by unattended robots), or both, Kryon stands out for its uniquely useful Hybrid Automation solution in which both kinds of robots work together.

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Topics: Hybrid RPA, Attended RPA, Unattended RPA, unattended automation, attended automation, hybrid automation

A Fresh Look at the Limitations of RPA in 2019

As many people and businesses around the world focus on new possibilities for the coming year, there is something to be said for a healthy dose of skepticism. For us at Kryon, a recent article on Forbes.com called The Big RPA Bubble got our attention, raising important points about some common misunderstandings and unrealistic expectations regarding enterprise automation. The article expressed some skepticism, but it also reflected some of the important capabilities of today’s RPA solutions and the ways companies can leverage them. Yet while it pointed out some of the gaps between what people expect RPA to do for their companies and the impact it actually has, it didn’t delve into the ways emerging technologies can narrow those gaps.

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Topics: RPA, Attended RPA, Unattended RPA, Process Discovery, RPA Predictions

CTO Insights: Decentralized RPA & Other Predictions for 2019

Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted. When we stop marveling at – for example – virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create.

But if we combine elements of new technologies in innovative ways, we can create products with even more amazing (and practical) abilities.

I believe that is where the future of RPA lies, and I think we’ll start to see more of it in the coming year. Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. That’s why 2019 is the year we will start to see the decentralization of RPA. 

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Topics: Robotic Process Automation, RPA, Attended RPA, Process Discovery, RPA Predictions, CTO

4 Ways RPA Helps Retailers Make the Most of Black Friday & the Holiday Shopping Season

The season to be jolly is just around the corner, and nowhere is that truer than in the retail chains that thrive on this season’s sales.  

Yet shopping during the peak days of late November and December can turn even the merriest soul into Ebenezer Scrooge. The very idea of holiday shopping conjures up images of crowds of crazed shoppers, the feeling of stress about what presents to buy for family and friends, and the fear of making bad purchase decisions in the rushed, pressure-filled atmosphere. Add to that the rise of new possibilities for e-commerce, and it’s easy to see why online shopping is gobbling up an ever-bigger chunk of the holiday shopping season’s sales – even though Black Friday foot traffic at brick-and-mortar retailers showed only a slight decrease in 2017 as compared to 2016.  

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Topics: Robotic Process Automation, RPA, retail, Attended RPA

3 Keys to Improving Hotel Service Quality with Automation

It’s no secret that successful hotels depend on customer satisfaction, which is far more than a matter of your hotel’s location and physical condition. What may be less obvious are the important ways the landscape of customer service is changing and how these trends affect the hospitality industry.

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Topics: Robotic Process Automation, RPA, Hotel Operations, Attended RPA, hospitality

5 Ways Attended RPA Boosts Productivity and Sales in Insurance Contact Centers

The customer experience has become an increasingly important competitive differentiator for insurance companies. Because the contact center is the primary point of contact for many customers, it plays a key role in defining the customer's relationship with your brand, which inevitably impacts the profitability of the organization. A study by the CFI Group showed that nearly 61% of insurance customers who have had a bad contact center experience will consider switching companies, and 26% said they will definitely switch companies because of a bad contact center experience.

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Topics: Contact Centers, insurance, Attended RPA, Call Center

3 Surprising Ways RPA Can Make Your Office Feel More Human

For decades, there has been a major gap between the robots we dream of and the ones we actually use. While many of us love watching the classic examples from science fiction and even comedic shows and movies, today’s businesses are turning to robots that are far more practical, productive, profitable, and – let’s be honest – humorless. So it’s understandable that some people would expect automation to make offices feel a little colder and more sterile.

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Topics: Robotic Process Automation, RPA, Hybrid RPA, Attended RPA, Unattended RPA

[Webinar] Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential

If you have read some of our previous blog posts on RPA and customer service, then you likely know what an asset automation can be for call centers. Instead of expecting your service representatives to focus on computer-based tasks while speaking with customers, you can let software robots guide these employees and lighten their workloads. This way, they can offer faster service, while also focusing more on creating a positive customer experience.

But how can you most effectively identify the right tasks to automate for your call center?

That is the focus of our upcoming live webinar, Beyond Traditional RPA: Finding Your Call Center’s Untapped Potential. We invite you to join us at 10:00 a.m. Eastern Time on Wednesday, August 29th, to discover how innovative technology can help you streamline your approach to choosing which processes to automate (and in what order).

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Topics: Robotic Process Automation, RPA, Hybrid RPA, Attended RPA, Unattended RPA, webinar, Process Discovery, Call Center

3 Ways RPA Can Improve eCommerce Customer Service

For today’s online retailers, great customer service can be a make-or-break asset. If you’re looking to enjoy the increased sales that kind of excellence can bring your eCommerce business, Robotic Process Automation (RPA) can help – especially if you use the right software robots in the right ways.

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Topics: customer service, Robotic Process Automation, RPA, ecommerce, Hybrid RPA, Attended RPA

Why RPA is Good for Your Health

We have all heard the proverb that claims an apple a day keeps the doctor away, but have you heard about the one that goes: "RPA today keeps the headaches at bay?"

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Topics: Robotic Process Automation, RPA, Electronic Health Records, Healthcare, Attended RPA

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