Banks and financial institutions, like so many sectors of the economy, are still in the throes of managing the wave that seemed to crash overnight – COVID-19. At the same time, conversations are pivoting to emphasize restarting the economy. Banks, financial institutions, and insurance (BFSI) companies are managing a crush of customers who must delay mortgages and other payments, secure loans, and bank completely remotely. At the same, financial enterprises must handle internal changes and adjust business operations accordingly, from instituting new financial models to managing IT strains brought on by remote workers.
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A New Era in Banking Starts Now
Read MoreTopics: Robotic Process Automation, RPA, Banking, Finance & Accounting, intelligent automation
It seems that Iris Sclar’s path to RPA was almost predestined. After an early position as a programmer with software and services provider Amdocs, she moved on to a senior consulting role with the company, refining her business process design and management skills and gaining experience with a varied customer base. Now, after nine years with Bank Leumi, an Israeli financial institution with branches worldwide, she may have found her ideal position. Leading the organization’s robotics department and expanding RPA initiatives, she’s able to effect real change, enhancing commercial outcomes and customer experiences while also improving employees’ daily work lives.
Read MoreTopics: Robotic Process Automation, RPA, Banking, Women In Tech, Women in RPA
Too many processes at financial institutions still rely on people and paper; often back offices have thousands of people processing customer requests at any given time. This high degree of manual processing is costly and slow, and it can lead to inconsistent results and high error rates.
Read MoreTopics: Robotic Process Automation, RPA, F&A, Banking, Financial Services
