Most industries experienced upheaval in 2020, but healthcare bore the brunt of unprecedented change. The onset of a global pandemic brought tremendous logistical challenges along with a surge in patient service requests. It wasn’t just patient care that required increased attention but the data collection and management that goes along with tracking a major health crisis.Read More
A tumultuous year unequivocally changed the way business is done around the world. As a global pandemic took hold, it forced companies to adapt for their employees’ safety and to ensure business continuity.
This sudden transformation put the spotlight directly on the benefits of robotic process automation and how organizations are using it to weather this catastrophic storm of COVID-19. The new business landscape requires agile, scalable, and user-friendly RPA solutions able to squash potential business disruptions on the fly. They must deploy easily and be accessible to both skilled developers and those without coding experience.Read More
For businesses ready to turn up the volume on their RPA implementations, a Center of Excellence (CoE) is a major step towards company-wide scalability. No two CoEs are the same, but the average RPA CoE consists of a dedicated person or team and framework to help manage the RPA (robotic process automation) ecosystem as it is rolled out across the organization.Read More
At Kryon, we’re open to partnerships with the right companies that share our customer-centric values and commitment to innovation. When you look at the cross-section of partnerships we’ve forged with such companies as Verint, Amdocs, Software AG, and AWS, it’s easy to see our best-of-breed approach to these relationships. Our goal is to create an ecosystem of technology leaders with a proven track record of solving problems for customers. When we find a complementary technology that can help remove the barriers to successful automation deployments, we’re eager to find a way to work with the company that invented it.Read More
Ever dreamed of creating an app that can change lives – either yours or the people around you? If so, you’re in the right place. You could be a citizen developer.
A citizen developer is defined as anyone who uses existing corporate IT tools and technology to develop a business application. In the robotic process automation (RPA) space, that means creating a workflow or wizard that automates a specific process. It can be within any area of any-sized organization.Read More
Shreekala Jaydeep’s life has been punctuated by a quest for knowledge and a love of learning. She holds a Doctorate in Physics and has nearly 20 years of experience across a range of professional areas, from research, program management and telecom processes to Business Process Management (BPM) and Automation.Read More
Traditionally in the enterprise, there has been a conceptual divide between the front- office staff who are responsible for direct contact with customers (either individuals or corporate clients) and the back office - the behind-the-scenes teams working in administrative or support roles.Read More
It is a sad reality that huge numbers of individuals around the globe have found themselves unemployed or on an unexpected leave of absence. Work routines have been severely disrupted, and even those who were able to continue to work remotely were likely to encounter technical complications and changed business processes.Read More
Ready or not, digital transformation is here and it is already impacting the way business is done and the way we work. According to IDC analysts, within the next two years, two-thirds of Global 2000 enterprise will have digital transformation at the center of their corporate strategy. And yet, much of our work is still being done through antiquated processes and legacy systems that are unable to deliver on the new levels of business agility and efficiency that are defining today's modern enterprise.Read More
The digital revolution is transforming nearly every industry; affecting the way we serve our customers, manage our operations, engage our workforce, and grow our businesses. Yet, at a time when the majority of the business world is rapidly embracing innovation and technology, many BPO service providers are falling behind and failing to deliver on the kind of value that is anticipated.Read More