How WFH Demands are Accelerating Automation in the Back Office

While organizations around the globe have been affected by the wide-ranging ramifications of the Coronavirus, just months after the start of the largest lockdown in history, enterprises are figuring out how to survive – and thrive – within the confines of the new reality.

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Topics: Employee training, RPA, Digital Workforce Transformation, Digital Labor, automation, Future of Work, Full-Cycle Automation

In Context: A Look at the Growth of Automation Against the Backdrop of Parallel Business Trends

Forrester’s recent guide on the Future of Work analyzes the ways in which automation is expected to change everything and anything to do with work – starting at the beginning, with fundamental questions such as what an organization is, what a company does, and how exactly the work gets done.

Automation is not happening in a vacuum – rather, in tandem with parallel trends that combine to create new types of business opportunities. Here’s some of how the intersection of automation and other trends are expected to pan out:

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Topics: AI, automation, Forrester, Digital Workforce, Future of Work

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