Robotic Process Automation – A Knight in Shining Armor for Online Retailers?

Now, more than ever, online retailers need a knight in shining armor. Online shoppers expect competitive prices, easy payment options, quick delivery and free returns, but the real differentiator is customer service. So much so, that a whopping 91 percent leave following a poor customer service experience and 89 percent will run straight into the arms of your competitors. 

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Topics: RPA, Robotic Process Automation, online retail

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