Maximizing ROI is what every company strives for. The Kryon Process Discovery™ tool helps enterprises meet that goal by overcoming one of the biggest obstacles to the successful use of Robotic Process Automation (RPA): identifying and choosing which tasks to automate.

If you work in a contact center – or work with people who do – then you already know how challenging it is to be a customer service representative (CSR) today. There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.

We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.

The product of Kryon Process Discovery™ is so new and groundbreaking that sometimes it’s easy to forget that the idea of Process Discovery has actually been with us for decades. Those in the fields of artificial intelligence and process management have long speculated on ways to automatically identify work processes and streamline the process of automating them.

But until 2018, no RPA provider had created such a product.

As many people and businesses around the world focus on new possibilities for the coming year, there is something to be said for a healthy dose of skepticism. For us at Kryon, a recent article on Forbes.com called The Big RPA Bubble got our attention, raising important points about some common misunderstandings and unrealistic expectations regarding enterprise automation. The article expressed some skepticism, but it also reflected some of the important capabilities of today’s RPA solutions and the ways companies can leverage them. Yet while it pointed out some of the gaps between what people expect RPA to do for their companies and the impact it actually has, it didn’t delve into the ways emerging technologies can narrow those gaps.

Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted. When we stop marveling at – for example – virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create.

But if we combine elements of new technologies in innovative ways, we can create products with even more amazing (and practical) abilities.

I believe that is where the future of RPA lies, and I think we’ll start to see more of it in the coming year. Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. That’s why 2019 is the year we will start to see the decentralization of RPA. 

As a year of rapid growth at Kryon comes to a close and we get ready for an even bigger year in 2019, we are happy to add another honor to our growing collection: APAC CIOoutlook has recognized Kryon as one of the “Top 20 Artificial Intelligence Solution Providers – 2018.”

As we at Kryon get ready for an exciting year of growth in 2019, we’re happy to announce that we have partnered with the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI), the world’s first and largest institute for RPA.

Today, businesses in virtually every industry can benefit from solutions powered by artificial intelligence. In the case of Kryon’s automation solutions, AI drives capabilities such as Kryon Process Discovery™, empowering companies to quickly and efficiently find their most promising processes to automate. Artificial intelligence also powers our patented computer vision, which enables companies to use our Attended, Unattended, and Hybrid RPA solutions with any computer program, regardless of platform.

To learn more about today’s most promising AI-powered technologies for enterprises and how you can leverage them for increased business success, we invite you to join us at the Business AI & Robotics show in Berlin on November 22^nd.  We are proud to sponsor it, and we hope to see you there!

Today, it’s not hard to see RPA’s potential for virtually every type of business. The ability of automation to increase productivity, prevent errors, and reduce operating costs is well documented and increasingly well known. And with user-friendly solutions like Kryon’s, implementing RPA can be fast, intuitive, and easy.

But while the “why” and “how” of automation are getting easier to answer every day, many businesses still struggle with the questions of “which” and "where": Which processes are the best candidates for RPA?  Where within an organization can automation be most effective? 

To learn about how Kryon Process Discovery helps you answer these questions so that you can scale RPA effectively throughout your company and maximize your ROI, we invite you to join us at the Automation Innovation Conference taking place in London, on November 6^th.