Kryon Process Discovery™: What It Is and What It Isn’t (Clue, It Isn't Process Mining)

Maximizing ROI is what every company strives for. The Kryon Process Discovery™ tool helps enterprises meet that goal by overcoming one of the biggest obstacles to the successful use of Robotic Process Automation (RPA): identifying and choosing which tasks to automate.

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Topics: Robotic Process Automation, RPA, Process Discovery

How Kryon’s RPA Solutions Help Contact Centers Meet Rising Customer Expectations

If you work in a contact center – or work with people who do – then you already know how challenging it is to be a customer service representative (CSR) today. There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How RPA Empowers Contact Centers to Address Today’s Key Challenges

We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How Kryon Empowered AIG to Raise the Bar for Customer Service

For today’s insurance companies all over the world, customer service representatives (CSRs) play a critical role. Not only do these employees impact customer satisfaction, but their one-on-one interactions with clients are full of opportunities for up-selling and cross-selling insurance policies.

By offering fast, attentive, and friendly service, CSRs help insurers increase their profits while keeping customers happy. And because they are often burdened with repetitive, rules-based processes that can be time-consuming and disruptive, they - and the insurance companies that employ them - can benefit from the increased accuracy and productivity that Robotic Process Automation (RPA) offers.

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Topics: Robotic Process Automation, RPA, insurance, Call Center, unattended automation, case study

Kryon Achieves ISO 27001 Certification

For many companies that are considering automating their work processes, information security is a major concern.

And with good reason.

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Topics: Robotic Process Automation, RPA, RPA Security, ISO Certified

CTO Insights: Decentralized RPA & Other Predictions for 2019

Perhaps the only trend more amazing than the rapid pace of technological innovation that we have seen over the past several years is the speed with which we have started taking the latest inventions for granted. When we stop marveling at – for example – virtual assistants such as Siri, Google Assistant, and Alexa, and when we start viewing them as a regular part of daily life, it can be easy to lose sight of the incredible possibilities that these technologies create.

But if we combine elements of new technologies in innovative ways, we can create products with even more amazing (and practical) abilities.

I believe that is where the future of RPA lies, and I think we’ll start to see more of it in the coming year. Most importantly, the merging of various technologies into RPA will allow automation to become more accessible than ever before to virtually every employee. That’s why 2019 is the year we will start to see the decentralization of RPA. 

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Topics: Robotic Process Automation, RPA, Attended RPA, Process Discovery, RPA Predictions, CTO

Kryon Recognized as a Top Artificial Intelligence Solution Provider

As a year of rapid growth at Kryon comes to a close and we get ready for an even bigger year in 2019, we are happy to add another honor to our growing collection: APAC CIOoutlook has recognized Kryon as one of the “Top 20 Artificial Intelligence Solution Providers – 2018.”

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Topics: Robotic Process Automation, RPA, AI, artificial intelligence, Process Discovery, Awards

Kryon Partners with Automation Thought Leader IRPA AI

As we at Kryon get ready for an exciting year of growth in 2019, we’re happy to announce that we have partnered with the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI), the world’s first and largest institute for RPA.

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Topics: Robotic Process Automation, RPA, Partnership, AI, Press Release, Process Discovery

4 Ways RPA Helps Retailers Make the Most of Black Friday & the Holiday Shopping Season

The season to be jolly is just around the corner, and nowhere is that truer than in the retail chains that thrive on this season’s sales.  

Yet shopping during the peak days of late November and December can turn even the merriest soul into Ebenezer Scrooge. The very idea of holiday shopping conjures up images of crowds of crazed shoppers, the feeling of stress about what presents to buy for family and friends, and the fear of making bad purchase decisions in the rushed, pressure-filled atmosphere. Add to that the rise of new possibilities for e-commerce, and it’s easy to see why online shopping is gobbling up an ever-bigger chunk of the holiday shopping season’s sales – even though Black Friday foot traffic at brick-and-mortar retailers showed only a slight decrease in 2017 as compared to 2016.  

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Topics: Robotic Process Automation, RPA, retail, Attended RPA

3 Keys to Improving Hotel Service Quality with Automation

It’s no secret that successful hotels depend on customer satisfaction, which is far more than a matter of your hotel’s location and physical condition. What may be less obvious are the important ways the landscape of customer service is changing and how these trends affect the hospitality industry.

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Topics: Robotic Process Automation, RPA, Hotel Operations, Attended RPA, hospitality

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