How Kryon’s RPA Solutions Help Contact Centers Meet Rising Customer Expectations

If you work in a contact center – or work with people who do – then you already know how challenging it is to be a customer service representative (CSR) today. There are the technical challenges that stem from needing to work with a variety of computer programs while on the phone with customers, the regulatory challenges requiring compliance with complex laws that can change frequently, and the sales challenges of increasing revenue through upselling and cross-selling.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How RPA Empowers Contact Centers to Address Today’s Key Challenges

We recently met with a variety of professionals who place great importance (and rightly so) on contact center performance at Call Center World in Berlin. Our booth was buzzing with visitors throughout the three-day event, and our main presentation on its second day gave us the chance to showcase our unique robotic process automation (RPA) and Kryon Process Discovery™ solutions and explain the benefits that they offer contact centers.

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Topics: Contact Centers, Robotic Process Automation, RPA, Process Discovery, Call Center, unattended automation, attended automation, hybrid automation

How Kryon Empowered AIG to Raise the Bar for Customer Service

For today’s insurance companies all over the world, customer service representatives (CSRs) play a critical role. Not only do these employees impact customer satisfaction, but their one-on-one interactions with clients are full of opportunities for up-selling and cross-selling insurance policies.

By offering fast, attentive, and friendly service, CSRs help insurers increase their profits while keeping customers happy. And because they are often burdened with repetitive, rules-based processes that can be time-consuming and disruptive, they - and the insurance companies that employ them - can benefit from the increased accuracy and productivity that Robotic Process Automation (RPA) offers.

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Topics: Robotic Process Automation, RPA, insurance, Call Center, unattended automation, case study

Attended, Unattended, and Hybrid Automation: Which One for Which Process?

There are few aspects of robotic process automation (RPA) that are more important for a business to understand than the differences between attended and unattended robots. Not only are these differences key to making sense of how RPA works, but having a sense of what they are and what they do is essential in order to choose the right solution for the right scenario.

Both attended and unattended robots can automatically perform processes based on a set workflow and – with today’s more advanced solutions – their built-in artificial intelligence. But the two types of robots are activated differently, they communicate with humans differently, and they run on different computers. And while most RPA providers offer attended automation (performed by attended robots), unattended automation (performed by unattended robots), or both, Kryon stands out for its uniquely useful Hybrid Automation solution in which both kinds of robots work together.

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Topics: Hybrid RPA, Attended RPA, Unattended RPA, unattended automation, attended automation, hybrid automation

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