The Buck Stops Here: Managing RPA's Impact on the Workforce

Training In RPA, part 4 - The Buck Stops Here: Managing RPA's Impact on the Workforce

Posted by Julie Shafiki on Sep 12, 2019 7:20:31 AM

This is post 4 of 4 posts. See also: Be Your Future, RPA and the Horse Carriage, and The Buck Stops Here.

A recent episode of Last Week Tonight by John Oliver talks about how worried workers are that robots will take their jobs. While John Oliver puts a humorous spin on it, the anxiety is real.

Harry de Quettesville on Telegraph summarizes some of the concern that people are feeling within the family setting – i.e., parents worrying how to ensure that their children will be employable in the world of the future:

“Parents only ever want the best for their children – but how do we go about giving them the opportunity to thrive when technology threatens to reinvent the very world we live in? Should we tell them to learn coding and create the robots that might come to define mankind – or encourage their creative sides, so they can lend color to life in a way that computers never will? Do we ban screens, or embrace them? Save money for their future, or spend for their now?”

Because of these growing concerns, the process of implementing RPA must be handled carefully, particularly within an enterprise environment. And that’s where Management comes in. The job of Management is to respond to concerns, as stated by in this post by Ernst & Young:

“With ‘business as usual’ no longer possible post-automation, leaders must navigate risks unrelated to algorithms, such as maintaining employee morale, building support for change and helping teams adapt to new ways of working throughout the reshaped organization.”

Bottom line: Successful RPA implementation isn’t only about technology; it requires investing in people, ensuring everyone’s on board, and giving employees the chance to grow from the change.

KPMG’s Workforce Navigator Model

KPMG’s Workforce Navigator Model defines 5 stages of change management, providing guidelines for future-proofing a workforce:

  1. Translating: Formulate why current ways need to change. Be straight about which positions will be affected – and how.
  2. Shaping: Support employees whose jobs are changing. If a robot takes over some of an employee’s tasks, reallocate freed-up time by assigning other, more complex tasks.
  3. Design: Create a detailed blueprint, describing how humans and bots will work together. Make sure jobs are enriched, reskilling or upskilling where necessary.
  4. Change: Capture expert knowledge - articulating each process clearly including exceptions. Ensure process owners understand how robots are programmed, enabling adjustments later.
  5. Monitor: Be prepared to pivot and provide an agile response as new scenarios unfold. Challenges for Management include maintaining the supply of talent, keeping the workforce committed, continuing to innovate, finding opportunities, and continued education.

Kryon Offers RPA Training to Jumpstart Your Career

Offering employees training in RPA ensures they benefit, as industries change and grow.

With the rapid adoption of RPA technologies, employees must gain new skills. The Kryon Academy provides the tools and training to get certified as an RPA developer, with its range of courses – from an introduction to RPA to advanced courses on RPA wizard development.

Topics: Robotic Process Automation, RPA, Kryon Academy, automation


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